Technical Support Engineer

• Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation.
• Responsibilities also include root cause analysis, management communication and client relationship management in partnership with Infrastructure Service Support team members.
• Ensures all technical changes are made in accordance with life cycle methodology and risk guidelines.
• Responsible for coaching and mentoring less experienced team members and or acting as a subject matter expert.

• 2 - 4 years of experience in supporting E-commerce products/applications which uses the MERN stack.
• In depth functional knowledge of applications supported and inter dependencies.
• Should have fintech knowledge and production software support experience.
• Should have experience in basic scripting and coding using JavaScript, JavaScript Browser Inspect
• Good communication and interaction skills needed

• Bachelor's degree in Computer Science or related fields (B.Sc. in CS or IT, B.E/B.Tech, MCA)

Antal International