Purpose - Broad objective of the role Size and Scope of Role - No. of direct reports Size and Scope of Role - Total team size Minimum qualification & experience Graduation with 4-7 years of relevant experience Other knowledge/skills Troubleshooting experience of network, equipment and service level faults Ability to write and present a comprehensive vulnerability assessment report. Understanding of domain and related technologies Understanding manual testing techniques and methods to gain a better understanding of the environment and reduce false positives/negatives. Key Responsibilities Create and maintain infrastructure necessary for the growth and upkeep of field and network operations to drive network efficiency and availability. Manage new enhancements/issue resolution. Proactive/Reactive fault management Incident Management: Customer Handling during the fault and ensuring subsequent updates in timely manner. Work directly with other OEM on repeat issues, bugs and implement resolution through defined change management process. Identify day to day manual activities, repeat tasks and leading the effort to automate them. Review CFT teams changes frequency, criticality and identify gap and prepare SOP (documents) to ensure no change error. Track and monitor the environment performance to ensure minimal interruption to network transmission and/or network switches. Manage network equipment maintenance and security operations for all sites. Maintain day to day OandM tasks associated installation and testing of new network equipment, diagnosing, and locating troubles. Performing repair and maintenance and restoring service for optimal customer satisfaction The role may be an individual contributor or may lead a small team. Technical Competencies Knowledge / Skills
