Service Desk Engineer L1| Windows 10

Michael Page

Gurgaon, Haryana
Rs. 40,000 per month
Permanent
Full-time

1 month ago
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SEA IT Servicedesk supportRequirement:Role: Service Desk Engineer (L1)Preferred Exp Level - 4 to 6 Years.Shift Timings - 6:30pm to 03:30am (IST)Working Days - 5 days in a Week, Monday to FridayWork Mode - Hybrid (3 days in a Week compulsory office working)Location - GurugramPosition Summary: The resource will provide Level 1 IT EUC support and will act as a remote support technician to provide fast and useful technical assistance on User laptop/systems. He will answer queries on basic technical issues and offer advice to solve them. He must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution to end Users.Responsibilities:· Serving as initial point of contact for OS, MS Office, internal applications, hardware related issues and provide solutions thru remote technology.· Following up on any outstanding issues with customers regarding status and closure of· incidents/requests.· Performs basic problem solving and assistance on various Portals and Applications.· Manage user accounts updates, password resets.· Use internal ticketing system, to create, assign and resolve basic ticket requests.· Assign tickets to various other Admins and escalate to the next level accordingly.· Perform Basic troubleshooting such as FTP Access, Folder Access, Password resets, Account unlocking and Moving users in various OU's.· Use Remote support tools to remotely access user's devices to provide various type of support.· Use Instant messenger to communicate with users and to monitor IT-related questions as well as providing direct technical support accordingly.· Submit your recap of issues, blockages and escalation on a daily basis to the Tech Support Manager.Desired Skills & Experience:

Engineering bachelor level degree or equivalent.
At least 4 to 6 years of experience as a remote technician or other customer support role.
Strong working knowledge in Windows 10, MS Office and PC Hardware.
Basic working knowledge of Active Directory, Networking (TCP IP, DNS, DHCP, FTP).
Excellent Communication Skills.
Excellent communications and documentations skills in English.
Exp in ITIL process will be preferred

Engineering bachelor level degree or equivalent.
At least 4 to 6 years of experience as a remote technician or other customer support role.
Strong working knowledge in Windows 10, MS Office and PC Hardware.
Basic working knowledge of Active Directory, Networking (TCP IP, DNS, DHCP, FTP).
Excellent Communication Skills.
Excellent communications and documentations skills in English.
Exp in ITIL process will be preferred

Competetive Salary|PF and GratuitySEA IT Servicedesk supportRequirement:Role: Service Desk Engineer (L1)Preferred Exp Level - 4 to 6 Years.Shift Timings - 6:30pm to 03:30am (IST)Working Days - 5 days in a Week, Monday to FridayWork Mode - Hybrid (3 days in a Week compulsory office working)Location - GurugramPosition Summary: The resource will provide Level 1 IT EUC support and will act as a remote support technician to provide fast and useful technical assistance on User laptop/systems. He will answer queries on basic technical issues and offer advice to solve them. He must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution to end Users.Responsibilities:· Serving as initial point of contact for OS, MS Office, internal applications, hardware related issues and provide solutions thru remote technology.· Following up on any outstanding issues with customers regarding status and closure of· incidents/requests.· Performs basic problem solving and assistance on various Portals and Applications.· Manage user accounts updates, password resets.· Use internal ticketing system, to create, assign and resolve basic ticket requests.· Assign tickets to various other Admins and escalate to the next level accordingly.· Perform Basic troubleshooting such as FTP Access, Folder Access, Password resets, Account unlocking and Moving users in various OU's.· Use Remote support tools to remotely access user's devices to provide various type of support.· Use Instant messenger to communicate with users and to monitor IT-related questions as well as providing direct technical support accordingly.· Submit your recap of issues, blockages and escalation on a daily basis to the Tech Support Manager.Desired Skills & Experience:

Engineering bachelor level degree or equivalent.
At least 4 to 6 years of experience as a remote technician or other customer support role.
Strong working knowledge in Windows 10, MS Office and PC Hardware.
Basic working knowledge of Active Directory, Networking (TCP IP, DNS, DHCP, FTP).
Excellent Communication Skills.
Excellent communications and documentations skills in English.
Exp in ITIL process will be preferred

Our client is an international professional services brand of firms, operating as partnerships under the brand. It is the second-largest professional services network in the world.Competitive compensation commensurate with role and skill set
Medical Insurance Coverage worth of 10 Lacs
Social Benifits including PF & Gratuity
A fast-paced, growth-oriented environment with the associated (challenges and) rewards
Opportunity to grow and develop your own skills and create your future.

Michael Page