Business Systems Support Analyst I

Bangalore, Karnataka
Permanent
Full-time

1 day ago

Business Systems Support analyst Job DescriptionKey ResponsibilitiesThe business systems support analyst is responsible to manage customer’s issues end to end through receiving and issue from the customer, making sense of it and either resolving it or escalation up the chain to team/s that will provide a resolution while owning the issue until resolve.Providing support and stakeholder engagement

Case troubleshooting and resolution and where needed work with other teams to get the issue resolved
Escalate issues timeously
Maintain detailed case history and documentation, ensuring comprehensive documentation and timely follow-up
Work closely with Business and Function Support teams to aide in knowledge transfer, identification, and remediation of bugs
Own the case end to end and continue to up the customer
Documen findings / requirements form the root cause analysis work
Document processes and procedures
Ability to present information to stakeholders
Ability to present information in a coherent manner

Work Experience and Qualification

IT / Relevant Science/business tertiary qualification
Minimum of 2 years Business / System analysis experience
Analysis knowledge of enterprise system i.e. Sales Force, SAP, Oracle,etc
Experience in Customer Service
Exposure as an end user to a support systems, i.e. remedy, zendeks, etc.
Trends and patterns identication and execution thereafter.
Microsoft Office Suite
Experience working within all aspects of the Software Development Life Cycle (SDLC).

Knowledge of BPMN (Business process modelling notation), OOD (Object oriented design), UIX (User interface design), CJM (Customer journey mapping) - Enterprise Architecture.
Excellent communication, both written and verbal
Excellent relationship management and collaboration skills
Good planning and time management skills

Critical skills of the role

Analysis
Problem solving
Customer Service
Communication
Relationship Management
Self Management
Decision making
Planning, co-ordinating and directing

DEI StatementCybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.

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