T4 - Lead Operations (Account Management)

Alight View all jobs

  • Gurgaon, Haryana
  • Permanent
  • Full-time
  • 8 hours ago
Our storyAt Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”Our Values:Champion People – be empathetic and help create a place where everyone belongs.Grow with purpose – Be inspired by our higher calling of improving lives.Be Alight – act with integrity, be real and empower others.It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.Learn more at careers.alight.com.PURPOSE: The Associate Account Manager serves as a specialized administrative extension of the Account Management team in support of the client.The Associate Account Manager is dedicated to helping the Account Management Team ensure the client’s needs, requests and questions are taken care of within the scope of Alight Leave Solutions services. The position is responsible for submitting tickets, researching inquiries, provision of claim-related data and reports, and inquiry resolution for clients. The Associate Account Manager does not provide counsel or input on a client’s employment-related decisions. This role may be located at an India location.ESSENTIAL FUNCTIONS:
  • Support’s Client LeavePro and or 360 system acceptance testing
  • Assists in researching client inquiries related to Disability and Leave of Absence, including claim and leave specific questions
  • Research and investigate technology issues, including managing file feed escalations, submitting tickets, and following through to resolution
  • Monitor roster files and manage dropped employee tracking process
  • Recommends process improvements and ways to streamline (after vetting with Account Executive and Operations) and follows change management approval process.
  • Serves as a resource for the account management team and acts as a Leave Solutions subject matter expert
  • Assist with work orders, user testing, etc
  • Submit new report requests
  • Delivers weekly, monthly, quarterly, and ad hoc reporting to client as needed
  • Partners with Account Executive, Operations, and/or Business Intelligence to deliver analytics for weekly, monthly, and quarterly reports as needed
  • Performs a variety of administrative duties in support of the client as well as the Account Management team with a high level of attention to detail
  • Maintains all related documents, files and legal requests with a high level of confidentiality and professionalism
OTHER DUTIES:
  • Attends department meetings and company meetings as required
  • Takes ownership for assigned project work with guidance from Account Executive / Account Director
  • Collaborates with Account Executive and Account Manager to help facilitate resolution of issues between clients and the appropriate internal partners on tactical initiatives
  • Partners with internal Account Management team, Client Benefits/Absence Management Team to meet client needs
Skills
  • Graduate in listed discipline (BA, B.Com, BCA aggregate marks of
=55% ( No Gaps / Failure throughout Graduation) * Work Experience of 6 years +
  • Ability to work evening/night shifts
  • Demonstration of diplomacy, good judgment, professionalism, critical thinking, analytical skills and the ability to handle confidential information
  • Excellent communication skills (oral/written)
  • Demonstrates introductory knowledge of Disability Management, FMLA, and Workers Compensation and Payroll
  • Working knowledge of internal systems, including but not limited to; LeavePro, 360, Jira, NXT, Self -Service Portal and reporting across other applications and platforms
  • Strong interpersonal communication skills and a positive attitude
  • Well organized, able to multi-task and identify priorities
  • Project management experience preferred
  • Multi-tasks and identifies competing priorities. Hits target dates
  • Proficient computer skills in data entry and attention to detail
  • Microsoft Word and Excel intermediate level experience
  • Supports departmental initiatives and other duties as specified
BenefitsWe offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.Our commitment to Diversity and InclusionAlight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.Diversity Policy StatementAlight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.Authorization to work in the Employing CountryApplicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities, including but not limited to subsidiaries, partners, or purchasers of Alight business units.We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.DISCLAIMER:Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. .

Alight