CONSULTANT
HCLTech
- Noida, Uttar Pradesh
- Permanent
- Full-time
Configuration, monitoring, administration, and maintenance of backup environment including Backup servers, backup storage, VTL, network configuration and clients
Configuration of backup solution on requested servers
Performing standard and test restores of requested files, folders, databases, and virtual machines
Performing disaster recovery tests
Having at least basic knowledge of Windows and Unix OS administration
Having at least basic knowledge of Bash, Shell and/or PowerShell scripting
Reporting department KPIs to top management
Representing Backup & Restore team in cross-department projects
Create and update documentation; actively build teams knowledge base
Troubleshooting backup issues related to VMs and flat files
Troubleshooting backup issues related to IBM DB2, Oracle and Microsoft SQL databases
Perform in line with agreed procedures, SLAs, and customers' expectations
Compliance with internal regulations, procedures, law, and managers orders, including labor regulations, regulations on remuneration and other internal regulations in the company, including company's intellectual property protection.
Behaviors and attitudes consistent with the values.
Professional skills development by participation in training and constant self-education. (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations orL3 level support and doing incident and problem management (6.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.