Assistant Manager

• Plan and track project schedules, using tools like Jira, Confluence and ensure consistent progress updates and aware about the agile methodology.
• Ensure adherence to schedules, serve as the host for meetings, and oversee the follow-up on action items and deliverables.
• Maintain and distribute Minutes of Meetings, ensuring proper tracking of follow-up actions.
• Handle vendor relationships, ensuring efficient payment processing and managing contracts, service level agreements (SLAs) and partnership deeds.
• Research, prioritize, and follow-up on incoming issues, including sensitive or confidential matters, providing timely resolutions.
• Prepare and review presentations for senior leadership and key stakeholders.
• Oversee contract management (SOW, MSA, NDA etc), including project and client creation and ensure timely invoicing.
• Manage revenue forecasting, monitor performance against projections and adjust forecasts or deferrals as necessary.
• Administer timesheet management for project resources, ensuring accuracy and compliance with client requirements.
• Manage timesheet compliance and ensure accurate recordkeeping for project resources.
• Provide flexible shift support across IST/EST time zones or as needed, maintaining availability and responsiveness.
• This role requires strong organizational skills, attention to detail and the ability to manage multiple tasks and stakeholders in a fast-paced environment.
• Coordinate completion of organization wide mandatory training to ensure compliance
• Assist in developing and maintaining Internal line compliance policies and procedures
• Preparing MIS reports, Trackers on time-to-time basis

• Provide comprehensive administrative support, handling a wide range of business tasks efficiently.
• Manage a dynamic calendar, coordinating and scheduling appointments, meetings, and conferences.
• Prepare and submit accurate expense reports.
• Draft and manage confidential correspondence and communications.
• Organize and coordinate complex travel arrangements, including itineraries, accommodations, lunch/high tea arrangements, and meetings, ensuring all logistics are in place.
• Collaborate with stakeholders to determine appropriate responses, preparing briefings on issues and proposed solutions for management.

EXL Service