Manager, Software Engineering - ServiceNow platform (ITSM, ITOM, ITAM)

Chennai, Tamil Nadu
Permanent
Full-time

13 days ago

Job Title: Manager Software Engineering, ServiceNow PlatformJob Summary:The Manager, ServiceNow Platform is responsible for overseeing the strategic direction, development, and implementation of the ServiceNow platform within the organization. This leadership role requires an understanding of IT Service Management (ITSM), IT Operations Management (ITOM) and IT Asset Management (ITAM) and the ability to effectively manage a team of ServiceNow developers and Business Analysts.Key Responsibilities:

Develop and execute the strategic plan for the ServiceNow platform, aligning it with the organization's goals and objectives.
Lead and mentor a team of ServiceNow developers, ensuring continuous growth and development.
Oversee the design, implementation, and maintenance of ServiceNow applications, modules, and integrations.
Identify and implement process improvements to enhance the efficiency and effectiveness of ITSM practices.
Collaborate with business leaders and stakeholders to understand their needs and ensure the platform meets their requirements.
Ensure that the ServiceNow platform adheres to organizational policies, compliance standards, and security protocols.
Monitor and report on the performance and usage of the ServiceNow platform, making recommendations for enhancements.
Manage relationships with ServiceNow partners and vendors to optimize support and resources.
Develop and manage the budget for the ServiceNow team and projects.

Qualifications:

Education: Bachelor’s degree in information technology, Computer Science, or a related field. Master's degree preferred.
Experience: Minimum of 8 and maximum10 years of experience in ITSM&ITOM, with at least 2-3 years in a managerial role overseeing ServiceNow platform.
ServiceNow Certified Implementation Specialist, ServiceNow Certified System Administrator, or equivalent certifications.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
In-depth knowledge of ServiceNow platform capabilities, architecture, and best practices.
Proven ability to manage complex projects and drive process improvements.
Analytical mindset with the ability to solve problems effectively.
Experience with Agile methodologies and project management tools.

This role is based in a dynamic and collaborative work environment. This position will interact with various business units across the organization and report directly to the Sr Director. The position may require occasional travel and flexibility to accommodate different time zones.#LI-SN2Who are we?At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.Since our founding in 1979, we’ve grown to more than 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.What makes Gartner a great place to work?Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a .What do we offer?Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.Ready to grow your career with Gartner? Join us.The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to .Job Requisition ID:101804By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.Gartner Applicant Privacy Link:For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.

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