Customer Relationship Management:Building and maintaining strong, profitable relationships with existing and potential clients.Customer Service:Handling customer inquiries, feedback, and complaints, ensuring efficient resolution and high satisfaction.Data Management:Maintaining accurate customer data, segmenting contacts, and generating reports to provide actionable insights for sales and marketing strategies.Strategy Development:Developing and implementing plans to address customer needs, improve service quality, and increase customer retention and loyalty.Sales and Marketing Collaboration:Working closely with sales and marketing teams to ensure a cohesive customer experience and support revenue growth initiatives.Competitor Analysis:Researching competitors' strategies to identify market trends and opportunities for the company to adapt and improve.CRM System Management:Administering and configuring CRM software, including pipeline setup and marketing automation.Required SkillsCommunication Skills:Excellent verbal and written communication to interact effectively with customers and internal teams.Analytical Skills:Ability to interpret customer data, generate reports, and make informed decisions to drive strategy.
