Associate Relationship Manager-Corporate Coverage

• Ensure seamless customer on boarding by ensuring best in-class customer servicing standards and processes and develop deep relationships to become the client's banking partner of choice.
• This role further entails the responsibility of understanding client needs, business and sector characteristics.
• Understand customer requirements and structure solutions to achieve customer satisfaction while remaining aligned with the bank’s policies.
• The role bearer is accountable for customer acquisition, due diligence and recovery.
• Ideate to create diversified revenue sources for wholesale banking and facilitate campaigns to increase customer penetration and acquire high quality clients.
• Study financial reports of clients to identify early warning signs and flag potential pitfalls to prevent losses to the bank.
• Gather and leverage market intelligence to incorporate best practices.
• Develop and maintain constructive relationships with key internal and external stakeholders to help achieve business critical goals.
• Collaborate with internal stakeholders (Treasury, Risk, Compliance, Legal) to achieve the desired business objectives whilst ensuring maximum efficiency in internal processes.
• Create and deploy strong mechanisms that can constantly measure and monitor the customer satisfaction and envision changes to existing processes to improve specifications and performance.
• Ensure high quality customer service and review customer complaints in order to maintain customer satisfaction and increase the treasury business.
• Champion IDFC First's customer first culture by driving the team to take up high degree servicing norms to ensure absolute customer delight.
• Attract and retain best-in-class talent for key roles in their reporting structure.
• Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements.

IDFC FIRST Bank