Relationship Manager, AVP

• Join a dynamic team and control the strategic and daily support for customer services, business development and relationship building
• You’ll be building a variety of business cases for projects and using these to estimate project needs and requirements
• Hone your relationship management skills by managing and maintaining existing customer relationships and making sure that excellent customer services are being delivered
• We're offering this role at associate vice president level

• Conducting financial health checks with customers, providing them with accurate information to help them decide on which products and services would be best for them
• Completing account opening processes and procedures for new customers
• Engaging with the community through a number of channels, such as charity events and social groups to raise the profile of the bank in the community
• Hosting regular events across the community to educate customers on being financially fit, living in the digital world and preventing fraud
• Developing strong working partnerships with colleagues to create a constant pipeline of potential new customers to grow the overall business model

• Experience of working collaboratively in a wider team to succeed
• Strong technology skills with previous experience of working with Microsoft Office, custom databases and software programmes
• Experience of working with and meeting performance measures in a customer service environment
• Excellent planning and organisational skills with the ability to work unsupervised

NatWest Group