Travel Program Specialist
- Gurgaon, Haryana
- Permanent
- Full-time
- Travel Operations and Management Support within the client organization
- Handle traveler critical issues and travel program inquiries across the end-to-end travel program, e.g. (policy, expense, preferred supplier program, insurance etc.)
- Drive the client’s travel program, including change management, employee education on travel policy content, and communications on travel related activities to the relevant collaborators in the organization.
- Support travel program onboarding and training activities related to new employees.
- Supports the implementation of any new travel tools and processes around traveler operations.
- Collaborates with client TMC to monitors agency performance targets including customer service level agreements (SLA)
- Handles the direct relationship, administer configuration, and understand user navigational experiences.
- Research and resolve called out online booking tool issues.
- Gather and share best practices across clients and segments.
- Use analytical and creative approach to condense large amounts of information into a clear, concise, effective format.
- Min 5+ years’ experience in business travel
- Understanding of travel data and overall travel related processes with ability to analyze spend and trends.
- Strong communication skills, both written and verbal.
- Proficient in Excel, Word, PowerPoint, and Microsoft Outlook. Additional analytical tools a plus.
- Ability to prioritise and good time management skills.
- Ability to manage up and set expectations to manage workflow and expected ETAs.