GENERAL MANAGER FOR AUTOMOBILE SERVICES CENTER - CHARAMA , CHHATTISGARH

• Operations Management:

• Direct daily workshop operations, ensuring compliance with manufacturer standards and legal regulations.
• Manage service scheduling, workflow, and resource allocation (technicians, equipment).
• Maintain facility cleanliness, safety, and equipment functionality.
• Financial Management:

• Develop and manage departmental budgets, control costs, and monitor expenditures.
• Review financial forecasts and performance with accounting staff.
• Strategize to increase key metrics like Hours Per Repair Order (H/RO).
• Customer Experience:

• Ensure excellent customer service, handle complaints, and build lasting customer relationships.
• Monitor customer feedback to improve satisfaction ratings.
• Team Leadership:

• Hire, train, motivate, and conduct performance reviews for service department staff (technicians, advisors, parts).
• Develop talent and foster a positive, productive work environment.
• Inventory & Parts:

• Oversee parts inventory, ordering, and supply chain coordination.
• Strategic Growth:

• Implement strategies to boost productivity, sales (service-to-sales), and customer retention.
• Plan promotions and events to drive business.

• Financial Acumen & Data Analysis
• Leadership & Team Development
• Customer Experience Management
• Operational Efficiency
• Strategic Planning
• Problem-Solving & Decision-Making

Vinayak Outsourcing Works Pvt Ltd