System Engineer

Nielsen

Mumbai, Maharashtra
Permanent
Full-time

1 month ago

At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future.Each of Gracenote's verticals faces distinct challenges. From servicing billions of requests aday for the music business to providing the data powering global TV programminginformation in the Video business, to dealing with the dynamics of Real-Time Sports Data.To meet the 24/7/365 requirements of our customers, and those of internal groups likeEngineering and Customer Care; Gracenote has created the Service Operation Support(SOS) team. With a goal of meeting the company's internal and external needs, the SOSgroup is working to create a modern, scalable and highly automated platform forcomprehensive monitoring, alerting, and troubleshooting for our heterogeneousinfrastructure, and a large number of application components. Our customers demandaccurate and up to date data, and the SOS group has been built to ensure that we deliver it.Job Purpose:In Service Operation Support, the successful candidate will be responsible for ensuringreliable and on-time product data delivery, and supporting the overall operation of the SOSgroup.Job Description:Resolving or escalating issues from submission/detection to fulfillment/resolution. You will beworking a rotating schedule (including on-call shifts) within your team, and your primaryduties include proactive and reactive service monitoring, technical triaging, incidentmanagement, and providing status updates and communications to management asrequired. This candidate should have a passion for automation and quality. Anunderstanding of the interaction between Legacy and Current Systems, On-Premises andCloud, and most importantly the desire to constantly make things better.Responsibilities:

Identifying common issues and working toward long term solutions
Excellent problem solving/analytical skills
Maintaining & monitoring production applications and systems.
Internal documentation
Working closely with management, DevOps, and Engineering teams to execute ontasks.
Work on defined SLA's to make sure that our client receives the best of the services
Identifying opportunities for process improvement.
Must be able to manage and prioritize multiple work requirements
Ability to work independently

Role Requirements / Desired Skills :

Bachelor's degree in Computer Science, Information Technology or related field
1 - 4 experience working in role of Support Engineer / Product Support Engineer /Application Support Engineer
Ability to read and write various programming languages such as Java, .Net, SQL.
Experience with and knowledge of, both Relational and Non Relational Database and Data Stores. (MSSQL, MongoDB, Kafka, etc.)
Experience with AWS or other cloud platforms
A proficiency in Networking in both Physical and Cloud Environments.
Superior written and oral communication
Ability to work independently and as part of a team
Problem solving skills necessary
Excellent time management skills
Passion for data, attention to detail, intellectual curiosity, and a love of problem-solving

Additional skill set (Good to have):

Knowledge of GIT, Jenkins, and other Continuous Integration services
Experience with knowledge base creation and Technical documentation skills would be considered an asset
Have an affinity with Video, Music & Sports domain
Like to understand and brainstorm about architecture
Have knowledge of other technologies like orchestration tools, database optimisation, server/application optimisation

Nielsen

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