Site Lead - Facilities

• Participate in ad-hoc projects when required
• Commitment to deliver the best level of service every time through obsessive level of attention detail
• Ensures resets back to agreed format, including owning Clear Deck policy / and associated reporting to Workspace Experience team to allow for onward sharing with LOBs
• Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean Workspace
• Ensure there is a highly proactive, responsive, dynamic and agile team
• Planned, predictive and corrective works of building systems
• Power down planning, execution
• Quality assurance and monitor outsourced critical works vendors to ensure equipment is maintained at a high standard
• Review the maintenance/service practices of M&E contractors to deliver quality work practices in line with the manufacturer recommendations, established processes, tools and documentation.
• Engineering regulatory compliance management for the portfolio of buildings, along with compliance to client-stipulated Engineering Playbooks
• Incident management support including 24/7 on call for incident management in corporate real estate buildings
• Support and assist any installation, commissioning and programming of new office space to ensure plans, designs, scopes and goals are accurate
• Technical reporting submissions for portfolio objectives, regular meetings and portfolio performance
• Governance of as built drawings and OEM information
• Production and management of MOPS/SOPS/EOPS
• Management of lifecycle asset management and UPS component replacement
• Support for engineering standardization tasks across Asia Pacific
• Lead in-city technical training delivery
• Develop and implement innovation programs and processes that reduce utility costs, increase productivity, produce cost savings and share learnings with the wider team.
• Identify energy saving initiatives and work through to implementation and validation.
• Review of all maintenance reports to ensure maintenance is conducted appropriately and performance issues are actioned

• Pro-actively develop and manage Client relationships ensuring that expected service levels are achieved
• Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
• Deliver an exceptional quality of service to the Client, as reflected by Client feedback
• Actively recover feedback from the end user

• Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success
• Proactively manage the team to deliver Delight
• Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members and on-site Vendors

• Functional operational control to deliver excellence every time
• Implement service tasks, procedures and policies and measure performance
• Review and spot-check suppliers/service providers performance to ensure contractual obligations are delivered
• Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services
• Provide comprehensive Workspace management for the office premises
• Implement and manage the change control process
• Resolve user's complaints and concerns with solutions and follow up
• Be able to resolve problems or improve operations
• Implementation of service task, procedures and policies
• Prepare risk assessments for self-delivery
• Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations
• Report building incident following with set escalation channels with measures and solutions
• Responsible for monitoring and managing staff performance with criteria set in Individual Performance Management
• Coordinate, manage and oversee vendors to perform a wide range of Workspace-related services
• Ensure service deliverables meet SLAs and KPIs
• Work with all related parties on timely delivery of all services
• Ensuring up to date information on Client’s Property Services SharePoint
• When necessary raise risks to Workspace Experience Site Lead for further investigation
• Continuous Improvement implementation
• Cost saving mind-set that drives value for service at every level
• Managing budgets and ensuring cost-effectiveness
• Collect, analyse, and report statistical data as may be required to provide accurate and current assessment of management objectives

• Experience of 8 + years in hospitality/facility management
• An added benefit would be bachelor’s degree in mechanical, Electrical, facilities management/Hotel Management/Hospitality Management,
• Excellent verbal and written communication skills as well as presentation skills
• Strong analytical, organization and administration skills
• Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements.
• Knowledge of Occupational Safety requirements
• Strong PC literacy and able to manage daily activities using various systems, such as BMS, and other computerized control/monitoring system
• Ability to effectively communicate and interact with all levels of people
• Holder of Higher Cert Degree in Mechanical, Electrical or Facilities Management with minimum 6 to 8 years’ experience in related discipline
• Holder of REW A0 is preferable, but not a must;
• Knowledge of HVAC, Fire Protection System, Electrical system and BMS system Has experience in CRAC, UPS, Chiller plant or Data Centre operations is required
• Knowledge of Occupational Safety requirements
• Strong PC literacy and able to manage daily activities using various systems, such as BMS, and other computerized control/monitoring system
• Diploma in an Engineering discipline
• Minimum of 5 years of relevant engineering management experience
• Thorough understanding of building services design and engineering management
• Ability to identify and implement opportunities for operational efficiency/improvements and implement agreed solutions
• High energy, flourishes in fast pace, dynamic environments
• Customer centricity
• Comfortable working in a challenging environment as part of a team and is comfortable managing incidents and service failures

• Demonstrates proactive & professional approach to customer service and stakeholder engagement
• Has a natural hospitality-orientated communications acumen
• Ability to interact with a wide range of client staff, including senior levels
• Ability to manage conflict and balance between client and firm requirements
• Has a customer service oriented attitude

• Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels

• Excellent planning & organizational skills to prioritize work and meet tight deadlines
• Proven ability to manage multiple and complex operational matters on a daily basis

• Capacity to deal with ambiguity and solve complex problems effectively
• Analytical, proven ability to solve problems using a quantitative approach
• Proven ability to employ holistic approaches and looks at long term solutions

• Detail focussed and proactive in nature
• Self-motivated
• Exhibits honesty & trustworthiness
• Open to new ideas & willing to challenge status quo
• Works well with diverse teams from various countries/cultures

Jones Lang LaSalle