Jr Customer Service Executive - Customer Service Operations (Customer Service Operations) - B1101_1

Tata Communications

  • Pune, Maharashtra
  • Permanent
  • Full-time
  • 1 month ago
JDLead a team through application of deep knowledge of one job area or broad knowledge of several job areas within Service Assurance.Major Activities:Customer and Backbone trouble shooting through NMS tool -ECI/ALU/Tejas/Nokia.Working knowledge and troubleshooting Network Protocols (RIP, OSPF, EIGRP and BGP)Configure Verify router hardware and software operation using all commands.Knowledge in various networking concepts like TCP / IP, VLAN and switching concepts.Troubleshooting layers 1, 2 and 3 of the OSI Model.Knowledge of Monitoring Tools, Parameters being monitored.Creation of implementation standards and configuration templates.Management of Firewall policy managers.Having skill on different firewall (FortiGate, SonicWALL.)Proactively monitor incoming alerts / Having skill to handle enterprises customer.At least 2 years' experience in L2 support.(CCNA / CCNP certification will be an added advantage)Broad outline of the RoleExperience:Experience: 2-3 years of experience in IP-transmission filed.Size and Scope of Role - Total team sizeEducational Qualifications:-Educational Qualifications : Graduate degree / BETechnical CompetenciesMIS reporting1) IP networking Knowledge.2) Transmission - ALU, CISCO ,Huawei NMS knowledge.3) TTSL Vendor Equipment Knowledge, (Transmission- NMS- ECI,ALU,TEJAS,NOKIA)

Tata Communications