Voice Support L2

Jio Platforms Limited

Navi Mumbai, Maharashtra
Rs. 8,00,000 per year
Permanent
Full-time

1 month ago

1. The position is responsible for Managing and Administrating VoIP and TDM consulting engagements.2. The primary focus of this position is to support VoIP deployments of Cisco & Avaya Voice Network setup of RIL.3. Comprehensive knowledge of Cisco Unified Communication Manager (CUCM) 10.X/11.X/12.X/14.X and Voice Technologies Avaya Call Manager, Avaya Media Server, Avaya Media Gateway4. Good knowledge of HPSM ticketing tool and ITSM process5. Co-ordination with Service Providers in case of major incident from Providers end6. Good Hands-on Cisco UCS Server, ESXi, Cisco Unified Applications, Cisco ISR Gateways7. Sound knowledge of E1, FXO, FXS Configuration PVDM resources8. Good knowledge in Routing and Switching and Network infrastrcture9. Good understanding of TDM, H.323 & MGCP and SIP protocols10. Good knowledge of Call Centre setup to support various Helpdesk11. Good knowledge of Contact Centre Report structures12. Knowledge of Ameyo Contact Centre Set up will be an added advantage13. Understanding of TRAI regulatory will be an added advantage14. Good knowledge and experience on troubleshooting Voice Infrastructure related issues.15. Maintaining and achieving the agreed SLA & SBDs and drive the team for same16. Responsible for staging, configuration, implementation, and support for VoIP installations as necessary17. Good knowledge of CUBE configuration and SIP trunking with other systems18. Ensure the stability and integrity of Voice Network Services.19. Adhering to policies, procedures for Voice Administrators in order to provide seamless support to users.20. Proficient in technical and non-technical communication, both in Oral & Written21. Excellent problem solving, analytical and logical skills22. Optimistic towards achieving desired goalsAccountabilities Outcomes & KPIs * Responsible for managing existing Voice solutions across RIL

100% User satisfaction ratio on
Responsible for designing/implementing voice solution for upcoming projects
Number of training sessions attended
No of innovative ideas generated
% projects completion
Actuals vs Budget (Cost Variance)
Schedule Variance
Scope Variance
Audit Compliance % to IT Infrastructure implementation standards

Key RelationshipsSenior Voice In-chargeIncharge - IT ProjectsHead - IT Infra ProjectsCIOExperience & Educational RequirementsEDUCATIONAL QUALIFICATIONS:Include Additional Certification Required if anyNecessary:

Graduate in Engineering (Preferred with Telecom background)

Desirable:

Good Communication and Project Management Skills
Voice Certifications like CCNA- Voice and above

RELEVANT EXPERIENCE:Type of roles (and duration) which an individual ideally should have done in his/her prior experience to be detailedNecessary

3-4 Years in Similar capacity
Experience in Avaya , Cisco, basic Call center set-up
Experience in Cisco CUCM, Voice Gateways, CUBE configuration
MGCP,H323 protocols, SIP,

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