Lead - Payroll & Benefits Service Delivery - Plant Support

• Manage and coordinate with payroll SPOCs based at factory locations, ensuring clarity of payroll responsibilities.
• Act as the bridge between central payroll team and factory SPOCs.
• Provide guidance and support to SPOCs, who may be managing multiple HR/admin functions alongside payroll.
• Ensure site SPOCs maintain input records, approvals, and audit backups as per governance requirements.
• Conduct regular check-ins to monitor progress, resolve issues, and align on timelines.
• Create a knowledge repository of SOPs, FAQ, templates, and escalation paths.

• Lead, mentor, and manage a team of payroll specialists and analysts.
• Allocate responsibilities to team members for specific payroll cycles, statutory filings, and query resolutions.
• Monitor Key metrics and KPIs set by the global governance team, ensuring continuous adherence.
• Identify training needs and organize periodic knowledge sharing or refresher sessions for the team.
• Drive operational rhythm through regular team huddles, issue resolution meetings, and escalation tracking

• Ensure timely and accurate collection of site-level payroll inputs such as attendance, overtime, leave, shift allowances, and other variable components.
• Understand the clauses related to salary structure changes, allowances, retroactive payments, bonus eligibility and effective dates.
• Check salary revision data for accuracy employee codes, revised amounts, effective dates, arrear calculations.
• Work with SPOCs to validate inputs before final submission to the central payroll processing team.
• Flag anomalies or data gaps and coordinate with input owners for corrections.
• Ensure segregation of duties between input generation and processing.
• Approve sensitive entries like ad hoc payments, onetime adjustments or recoveries.
• Drive periodic training and refreshers for input owners.
• Maintain version control and audit trail of input files.
• Lead root cause analysis for any input related errors or escalations.
• Report governance metrics (input accuracy, % delay trends, error root causes).

• Oversee administration of employee benefits in line with the policy.
• Ensure SPOCs handle enrollments, addition, deletions, and escalations related to insurance benefits.

• Ensure SPOCs coordinate F&F processing for employee exits.
• Monitor documentation for clearances, final input collection, and timely data sharing with payroll processing team.
• Validate Gratuity, notice pay, leave encashment, and statutory recoveries for outgoing employees.

• Oversee the resolution of employee payroll queries raised at the factory sites.
• Act as a second-level escalation point for unresolved or complex payroll issues.
• Ensure SPOCs are equipped with updated knowledge on payroll policies, system changes, and FAQs.
• Ensure standard templates and tone of communication are used while responding to employees.
• Review common queries and propose policy clarifications or communication updates.
• Facilitate periodic connects between central payroll and factory SPOCs to align on processes and feedback.

• Ensure payroll practices at the factory sites align with statutory regulations (PF, ESI, PT, etc.) and internal policies.
• Maintain and implement ICFR and SOX controls for payroll.
• Participate in internal, external, and statutory audits provide data, backups and clarify queries.
• Maintain complete audit trail of payroll processing and employee payments.
• Identify and mitigate operational risks duplicate payments and late payments.
• Ensure employee payroll data is secured and accessible only to authorized personnel.
• Train factory SPOCs and payroll processors on handling sensitive information securely.
• Publish monthly/quarterly compliance dashboards to leadership.

• Establish backup processes for critical payroll operations during system failures or emergencies.
• Document SOPs and cross train team members for coverage during absenteeism or attrition.
• Conduct periodic mock drills or simulation tests for BCP readiness.

• Graduate/Postgraduate in HR, Commerce, or a related field
• 10–15 years of experience in payroll operations, with exposure to multi-site environments
• Strong understanding of payroll inputs, statutory compliance, and factory-level operations
• Experience in managing remote teams or stakeholders
• Strong coordination and people management skills
• Ability to manage priorities across multiple stakeholders
• High attention to detail with process orientation
• Good communication and training skills to enable site SPOCs

GE Vernova