Telesales Team Lead

• Proven experience in telesales with a strong track record of achieving sales goals and objectives in a fast-paced environment.
• Minimum work experience of 4 years in a BPO setting, demonstrating proficiency in customer interaction and support.
• Expertise in telecalling (Mandatory skill) with the ability to guide and train team members in effective sales techniques.
• Strong knowledge of voice processes (Mandatory skill) to optimize communication strategies and enhance customer experience.
• Experience working in a Domestic BPO environment (Mandatory skill) with insights into local customer needs and behaviors.
• Skilled in Business Process Outsourcing (BPO) operations, with the ability to streamline processes for efficiency and effectiveness.
• Ability to lead and motivate a team, fostering a collaborative environment that encourages professional growth and development.
• Solid skills in customer retention strategies to maintain long-term relationships and increase customer loyalty.

• Lead and manage a team of telesales representatives, providing guidance, support, and performance feedback to achieve sales targets.
• Develop and implement effective telesales strategies to boost sales performance and expand market reach.
• Ensure adherence to company policies and procedures, maintaining a high standard of customer service and satisfaction.
• Analyze sales data and trends to identify opportunities for improvement and drive strategic decision-making.
• Conduct regular training sessions for team members to improve their product knowledge and sales skills.
• Collaborate with other departments to align sales efforts with company objectives and enhance overall operational efficiency.
• Monitor team performance using key performance indicators (KPIs) and take corrective actions when necessary.
• Foster a positive work environment that promotes teamwork, recognition, and professional growth among team members.

Expertia AI Technologies