Director of Operations
Hilton
- Delhi Gurgaon, Haryana
- Permanent
- Full-time
- Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
- Assist the development of meaningful, achievable hotel budgets and other short- and long-term hotel strategic goals.
- Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded.
- Respond to audits that are completed by the company to ensure continual improvement is achieved.
- Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations.
- Comply and exceed hotel and company Service Standards
- Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action.
- Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company.
- Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction.
- Hold regular briefings and communication meetings with the HOD team.
- A degree or diploma in Hotel Management or equivalent
- Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management
- Experience in managing budgets, revenue proposals and forecasting results
- In-depth knowledge of the hotel / leisure / service sector
- Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
- Accountable and resilient
- Ability to work under pressure
- Knowledge of the hotel property management systems
- Previous experience in the same or similar role