Learning Systems Specialist Expedia Gurgaon, Haryana Permanent Full-time 1 month ago If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the . This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application.Learning Systems SpecialistThe future of travel is rooted in delivering an intuitive and effortless customer service experience. The most challenging customer service issues often necessitate the expertise of our customer service associates. Our Learning Experience Design team is crafting a world-class development program for these associates, leveraging innovative learning methods and technologies to deliver immersive learning experiences throughout their journey to mastery.We are seeking a Learning Systems Specialist to manage the daily operations of our learning technologies and global learning catalogue. This role is perfect for individuals with excellent organizational skills, strong attention to detail, technical acumen with learning and talent technologies, and a knack for bringing order to ambiguity to solve problems. Join our dynamic, creative, and highly collaborative team, where you’ll have opportunities for continued development in learning technologies, operations, and analytics.What you’ll do:Manage the daily operations and maintenance of the Learning Management System (LMS) and other content development and distribution tools.Oversee and monitor LMS-related projects, including new feature enhancements, process improvements, and reporting-related needs.Promote proactive approaches to using the LMS to solve business needs while enhancing the understanding and acceptance of the LMS capabilities.Collaborate with global partners to ensure compliance and oversight of the LMS within global guidelines.Work with authors, trainers, and coordinators globally to ensure alignment of best practices.Troubleshoot errors and issues in conjunction with the HRIS and IT administrators.Communicate system changes proactively to administrators, coordinators, and team members.Maintain content for the Learning Management System (LMS) including regular content updates.Provide customer support to end-users experiencing difficulties with the LMS.Upload, test, and update content in multiple formats.Provide end user training, admin support and troubleshooting.Keep LMS users informed of new developments, methods, and techniques for the platformWho you are:You have 3+ years of experience administering learning solutions (LMS, LXP, LRS).You have 3+ years of experience implementing eLearning content authoring software.You have 3+ years of experience in reporting and analysis; advanced MS Excel skills required, familiarity with BI tools like Tableau preferred.You have a strong familiarity with Adobe Learning Manager LMS.You have a strong understanding of eLearning standards including SCORM, AICC, and xAPI.You are proficient in Atlassian Confluence and JIRA, experience in SharePoint is a plus.You have strong problem-solving skills in the face of ambiguity.You have excellent organizational and planning skills.You have excellent written communication skills, with experience in technical writing a plus.You have a strong attention to detail.You have experience managing end-user support via a ticketing system.You have intermediate experience in deeper database concepts (table structure design/query optimization, indexes, etc).You have intermediate experience with SQL programming (writing queries/joins/aggregations).You have intermediate experience using business intelligence and analytics tools like Tableau.You understand adult learning theory.You understand UI/UX and Human Centered Design principles.You have a strong intellectual curiosity and desire to build knowledge of learning, talent, and performance technologies.About Expedia GroupExpedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is .Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age. Expedia Apply Now Forward this job to your email to apply later Share
