Product Support Representative with Capital Market Domain (US Day Shifts)
FIS View all jobs
- Tamil Nadu
- Permanent
- Full-time
- Provide in-depth product support to ACBS clients by resolving incoming inquiries.
- Respond to customer product inquiries via telephone or in written internet-based email or chat sessions.
- Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
- Troubleshoot problems with malfunctioning software applications and recommends corrective action.
- Document customer information and recurring technical issues to support product quality programs and product development.
- Recreate client issues in a test environment, Identify/document how applications and systems interact to support business processes.
- Min 5-7 years of experience on CX support/ product support/ technical support.
- This is more over functional support role.
- Domian: knowledge on ACBS or LoanIQ or Commercial Lending required.
- Establish strong relationship with clients.
- Good Communication skills
- Quick learner and flexible to work in regular Night shifts.
- Strong analytical skill.
- Strong troubleshooting skills.
- Excellent verbal and written communication skills
- Demonstrated expertise at working with technical and business experts from clients, including traders, compliance users and investment bank
- Experience analysing and understanding functional requirements, issue statements.
- Strong problem solving, debugging & analytical skills, ability to work independently with minimum guidance
- Good team player
- Self-motivated and self-learner
- Ability to work independently, take ownership, lead and drive
- Willingness to work across all areas of product life cycle, from requirements gathering to unit testing and application deployment
- MBA Finance, B Tech, etc (Any bachelor’s degree (B Tech, BE, BCA, BCS) and/or MBA Finance)
- Fluent in English
- Excellent communicator – ability to discuss technical and commercial solutions to internal and external parties and adapt depending on the technical or business focus of the discussion
- Attention to detail and quality focus
- Organized approach – manage and adapt priorities according to client and internal requirements
- Self-starter but team mindset - work autonomously and as part of a global team
- A multifaceted job with a high degree of responsibility, visibility and ownership.
- An opportunity to work with one of the fastest growing segments and products in the capital markets space with great opportunity for growth
- Strong exposure to the exciting lending space, with excellent learning opportunities.
- A broad range of professional education and personal development possibilities – FIS is your final career step!