Etech - Online Chat Support Role (1-6 yrs) Gandhinagar (After-Sales/Customer Service)
Etech Global Services
Gandhinagar, Gujarat
Permanent
Full-time
2 months ago
- Take and engage chats to prospective customers in designated market area to qualify leads and explain type of service or product offered.- Respond to multiple inbound chats; gather and verify required information as appropriate.- Communicate with current and prospective customers using Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.- Quote prices and encourages customers to buy.- Secures and places orders with others for filling and arranges delivery date.- Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.- Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems. Prepare report on sales activities - Sales Tracker.- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.- Be flexible in an environment by championing and embracing change. (ref:updazz.com)