Performance Engineer (Database/Application Tuning, Oracle DB, Diagnostics)

• Lead Software Engineer (Performance Engineering)

• Technical Architect / Lead Software Engineer

• Core responsibilities to support the Performance Engineering of Planning Product Suite

• Proactively working with multiple stakeholders (Product Development/Consulting/Application Support) to improve Customer Experience w.r.t solution performance.

• Database: Oracle (SQL & PLSQL)

• Software: Java, Python, GIT, Rest API, OAuth, MuleSoft

• Middleware: WebLogic, WebSphere, Tomcat

• Application Architecture: Scalable, Resilient, event driven, secure multi-tenant Microservices architecture

• Cloud Architecture: MS Azure (Application gateway, Virtual Networks, Event Hub, Azure AD)

• Frameworks/Others: Spark, AppDynamics

• Deliver flawless application support to BY customers by resolving complex performance issues.
• Drive, as a lead SME, resolution of escalated and complex performance issues in collaboration with multiple BY and customer stakeholders.
• Implement proactive performance improvement plans to improve solution and service stability.
• Deepen competency on end-to-end solution architecture, performance engineering and relevant SaaS tools OR business processes.
• Own Tier 1 customers solution as required and enhances solution stability and service quality eventually enabling increase in customer satisfaction, consumption and adoption of the service.
• Drive and executes on operational improvements (ex: automation, process changes etc.)
• Deliver excellent customer experience by driving resolution of customer issues of high complexity and criticality including non-functional/performance related issues.
• provide direction and inputs for Root Cause analysis and proposes prevention ideas.
• guides/assists team members to resolve medium complexity issues.
• Understand and triage critical/complex customer issues, conducting any necessary technical research, and create knowledge articles for recurring cases.
• Provide direction and inputs for Root Cause analysis and proposes prevention ideas.
• Contribute to achieve site reliability engineering KPI targets.
• Drive and execute operational improvements (ex: automation, process changes etc.)
• Communicate product and solution expertise to internal teams and customers.
• Work closely with Product Development to improve product quality.
• Engage early in implementation and work on case deflection.

• Bachelor’s degree (STEM preferred) and minimum 8 to 1 years of total experience using Oracle Database; ideally a candidate who has Database Development, Administration and exclusively Performance Engineering experience for last 3-4 years.
• Strong understanding of Oracle Database and Internals.
• Advanced SQL and PL/SQL development and tuning skills.
• Code Debugging.
• Very strong application performance engineering skills
• Analyze trends and draw conclusions to reduce/eliminate recurring/high impacting issues
• Have expertise in batch /Integration scripts using Perl, Shell, DOS
• Understanding of Network and Security Fundamentals.
• UI performance / Batch workflow optimization
• Database Health Check.
• Expertise in analyzing and suggesting recommendations based on AWR and NMon reports
• Root cause analysis for failures related to deadlocks, blocking sessions, wait state, I/O latency
• Exposure to tool-based automated performance testing (ex: Jmeter)
• Monitor application health and investigate application issues.
• Exposure to AppDynamics APM and Performance Benchmarking will be an added advantage
• Exposure to Blue Yonder Applications will be an added advantage
• Previous experience providing software support to customers in on-premise and/or cloud-hosted environments;
• Possesses basic knowledge of relevant industry domain and business processes of the customers
• Understands SAAS consumption, adoption and business value KPIs related to planning solution

• Experience with Oracle database SQL and PL/SQL Tuning.
• Demonstrates strong analytical and problem-solving skills.
• Knowledge of operating systems (e.g., Windows, UNIX, LINUX).
• Understanding of scripting languages – Unix Shell Scripting, Python, PowerShell etc.

• Must have excellent communication and interpersonal skills to interact with global customers, business users and internal personnel, with an emphasis on follow-through and reporting.
• Collaborates relentlessly, passionately and respectfully with various BY teams, customers and partners.
• Leads by example demonstrating professionalism during internal and external conversations, understands cultural differences and diversity.
• Balances between Soft skills (process, people, values, teamwork, roles) and hard skills (technologies, frameworks, solutions, products)
• Must be self-motivated and a quick learner - adapt to new technologies, platforms, and integrations.
• Able to work flexible hours, including evenings and weekends, as warranted by critical situations or to manage customer escalations.

• Bachelor’s degree (STEM (Civil engineering, Aerospace Engineering, Electrical Engineering, Electronics, Mechanical Engineering, and Industrial Engineering) preferred)

• Exhibits service mindset by consistently displaying customer centricity and ownership.
• Seeks regular performance feedback and works on self-development opportunities to achieve a holistic personal and professional development.
• Pro-actively identifies learning opportunities and career path.

Blue Yonder