Manager, Participations Solutions
- Hyderabad, Telangana
- Permanent
- Full-time
The Manager, Participations Solution is responsible for the overall integrity and stability of the Participations-related applications within TDMS. The role requires both technical expertise and strong leadership skills. The Lead plays a critical role in overseeing and nurturing the Development team who support all operational and service delivery activities. There are two components to the role:1. Oversite of Participations system support team2. Lead system improvement/enhancement design effortsThe Participations Lead must ensure that ongoing operations in all Participations-related WBD applications are executed properly.Your Role Accountabilities:OPERATIONS/PROJECT MANAGEMENTAccountable for the day-to-day operations related to Sylvester, JIRA-Sylvester, Rosebud and the Sylvester Data Warehouse support.Ensure efficient statement processing, including payment processing, statement delivery and audit support.Monitor and improve overall process including key operational performance metrics, batch job runtimes/stability, month end close, etc.Responsible for the system stability and performance related to the complete reporting cycle, from stakeholder entry to payments/audit supportProvide guidance and subject matter expertise in the implementation, upgrade, and rollout of TDMS Participations solutionsEnsure smooth integration with other WBD and third-party systemsOversee project team, manage key stakeholders, and management to prioritize business requirements.Ensure US-based TDMS functional resources are informed and in support of all proposed technical solutionsHelp determine resource roles needed and work with management to secure project team membersSOLUTION DESIGN and IMPLEMENTATIONCollaborate with TDMS Burbank support team, to understand team needs and dependencies to better align business processesWork closely with TDMS Burbank team to understand requirements and design solutions that align with business objectives.Coordinate with vendors and consultants for the implementation or optimization of TDMS solutionsCommunicate effectively with Burbank-based team, to provide updates, training, and support on system functionality and process changes.Manage the customization and enhancement of Sylvester, AIRS and Record Maestro to meet business needs.Develop and define new and improved workflow and initiativesHelp provide training and training materials for new processesSupport key end users in month end, quarter end, and year end activitiesManage special assignments, such as evaluating vendors, gathering/evaluating consultant proposals, or other responsibilities as requestedManage data privacy and security standards to ensure compliance with legal and regulatory requirements.Identify and mitigate risks related to stakeholder information, payment information, and process inefficiencies.STRATEGYDevelop and execute a methodology to evaluate, prioritize and monitor the success of the business processesAccurately and clearly articulate strategic issues and provide relevant, logical options for solving themBuild a framework and drive development through dynamic business intelligence tools and dashboards for use in ongoing business planning and goal measurement through KPIsDrive continuous improvement in TDMS/FCRA processes through automation, system optimization, and adoption of new functionalities.Monitor market trends and innovations to enhance the company’s capabilities.ANALYTICS, COMPLIANCE and RISK MANAGEMENTManage data privacy and security standards in billing operations to ensure compliance with legal and regulatory requirements.Identify and mitigate risks related to stakeholder information, payment information, and process inefficiencies.Support decision-making by providing insights into system performance trends, payment delays, and user behavior.Develop comprehensive performance analysis of business processes and review ways of improvementQualifications & Experiences:8-12 years of prior experience in a related field (media, entertainment, business development or streaming services industry experience a plus)8-12 years of hands-on implementation or operational experience with Participations systems and payments8-12 years of production support or software development leadership experienceUndergraduate degree required in computer science, mathematics or business sciencesProject management for software implementations or enhancementsSuperior analytical and problem-solving skillsLeadership skills to manage teams and cross-functional stakeholders.Analytical mindset for performance optimization and process improvementsExpert user of Microsoft Office (Excel, PowerPoint, Word) to prepare all documents, presentations, graphs, briefings, and worksheetsA passion for accuracy and translating insights into a compelling narrative; able to maintain a balance between the details and the larger pictureExcellent written and verbal communicationSuperb relationship building skillsWork collaboratively w/small teamsAbility to handle multiple assignments concurrentlyNot Required but preferred experience:Graduate degree preferred not required in computer science, mathematics, or business sciencesPost-graduate work experience in a related field (entertainment or entertainment)Knowledge of and passion for media, entertainment, and technology industries (including key players, growth trends and drivers, new media models, industry structure, etc.)Familiarity with streaming and similar products/servicesExperience working in a national or global companySome visualization tool knowledge would be helpful (i.e. Tableau, Power BI)Comfortable in working in highly iterative and somewhat unstructured environmentHow We Get Things Done…This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. 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