Sr. Manager - Platform Engineering Voice
Tata Communications
- Pune, Maharashtra
- Permanent
- Full-time
- B.E. / B. Tech. with at least 12-16 years of experience in telecom domain with focus on voice
- SSCA , MS - 700 , CCNA, CCNP, etc.
- Excellent written and verbal communications.
- Ability to work independently and effectively under pressure.
- Strong analytical, troubleshooting & time management skills.
- Strong willingness to learn concepts outside area of expertise.
- Collaboration with different SME's
- Owner and accountable for the design , configuration , testing and deployment of voice infrastructure
- Lifecycle management of voice infrastructure ( software upgrades , migration from appliance to virtual instances, tech refresh , TDM to IP migration etc)
- Supporting the UCaaS team in the design of UCC services based on MS Teams (direct routing , operator connect , MTR's , CVI ), Cisco Powered Solutions (Webex , CUCM etc.) and other CASP's
- Good understanding of best practices for securing the infrastructure
- Proactive review of ongoing services and implementation of enhancements to existing infrastructure
- Support key engagements with customers e.g. proof of concept/demo/trials etc.
- Provide relevant documentation and necessary support to cross functional teams in upgrades , resolution of issues (Tier 4), migrations etc.
- Expertise with VoIP/TDM Protocols & Technologies like SIP, H.323, TCP/IP, RTP, TLS etc.
- Expertise with vendors architectures, designs, and components from Ribbon, Audio Codes, ZTE, Dialogic/Enghouse, Oracle etc.
- Experience in troubleshooting complex voice issues.
- Understanding of Global service offerings such as SIP trunking, NGN, IMS, NFV, BYOC, Audio and Video Conferencing and IP Telephony architectures
- Good understanding of security best practices.
- Good understanding of DOT/TRAI regulations for ILD/NLD/VNO/ISP etc.
- Experience in Cloud services and understanding of virtualization functions, protocols, technologies (VMware, Azure, AWS etc.)
- Expertise with Microsoft Teams DR (direct routing) especially calling capability and integration with SBC's.
- Basic understanding of NAT/FW traversal and security methodologies
- Basic understanding of Layer 2/3 network design and standards, including MPLS, SD WAN, BGP etc.