Patient Care Coordinator - Front Office

Max Healthcare View all jobs

  • Gurgaon, Haryana
  • Permanent
  • Full-time
  • 12 hours ago
Job Description:JOB DESCRIPTIONI. JOB DETAILSJob TitleExecutive/ Senior Executive – IPD Billing / Financial counselorReporting SupervisorHead – IPD BillingII. JOB PURPOSETo efficiently and effectively handle all IPD Billing related activities like registration and billing for patients to ensure smooth work flow.IV. KEY PERFORMANCE INDICATORSCore Responsibilities –
  • To be responsible for preparing all IPD bills and keeping its records as per set protocols.
  • To keep yourself updated with information of all payer plans for different panel companies and TPAs.
  • To review the payer plans and codes of different corporate & TPA and to ensure that same is updated in HIS and monitor its implementation also.
  • To be responsible for keeping record for all correspondence done for IPD billing patients.
  • To identify and resolve IPD patients billing complaints and to raise red flag to the concerned authority in case of any difficulty.
  • To ensure accurate and timely submission of all monthly and daily reports.
  • To achieve high level of customer satisfaction at each interaction.
  • To be responsible for maintenance of department records as per the NABH requirement.
  • To be responsible for effective utilization of hospital information system.
  • Should have total familiarity with all instructional manuals and operating procedures applicable to the role and in accordance with NABH protocols.
  • To participate in training programs to maintain and update your professional knowledge.
  • Any other task assigned to you by your HOD from time to time.
IV. KEY PERFORMANCE INDICATORSMeasurable Deliverables
  • Accuracy in invoicing / billing.
  • Demonstrated ability to maintain confidentiality
  • Service Excellence
  • Active participation in all departmental training and development activities.
V. JOB REQUIREMENTSMinimum QualificationsGraduate/ Any relevant diplomaExperience2 to 4 years relevant experienceTechnical Skills
  • Problem solving and ingenuity
  • Computer skills.
Behavioural Skills
  • Persuasive
  • Attention to detail
  • Interpersonal and communication skills
  • Initiative and adaptability
Language SkillsEnglish & HindiVI. KEY INTERACTIONSKey Internal ContactsKey External Contacts
  • Chief of Med Services, CNO, Nursing,
  • Front office, Billing, IT, Finance, All HODs,
  • Doctors.
  • TPA / Insurance Companies, Other Panel.
  • Organization, Patients, Attendants

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