Job DescriptionAbout Us: Cognex is the world’s leading provider of vision systems, software, sensors, and industrial barcode readers used in manufacturing automation. Cognex vision helps companies improve product quality, eliminate production errors, lower manufacturing costs, and exceed consumer expectations for high quality products at an affordable price. Typical applications for include detecting defects, monitoring production lines, guiding assembly robots, and tracking, sorting and identifying parts.Cognex serves an international customer base from offices located throughout the Americas, Europe, and Asia, and through a global network of integration and distribution partners. The company is headquartered is located in the US!We are seeking a skilled ServiceNow Administrator with at least 3 years of experience to work in our Noida, India office on a hybrid schedule - 3 days in the office and 2 remote.This person will maintain and enhance our ServiceNow platform through configuration, customization and user supportEssential Functions:Platform Maintenance: Ensure the stability and usability of the ServiceNow platform across production and non-production environmentsConfiguration: Set up and configure ServiceNow applications and modules according to business requirementsCustomization: Develop custom scripts, workflows, and integrations using JavaScript, Web Services, HTML, and CSSIncident Management: Handle incidents, problems, and change requests related to the ServiceNow platformData Management: Manage the Configuration Management Database (CMDB) and ensure data integrity using Discovery or equivalent methodsUpgrades and Patching: Perform regular updates, patches, and code migrations to keep the platform up-to-dateDocumentation: Create and maintain process and knowledge documentation for team members and usersUser Support: Provide technical support and training to end-users and other stakeholdersKnowledge, Skills & Abilities:Experience: At least 3 years of experience with the ServiceNow platformCertifications: ITIL certification and ServiceNow Administrator certification are highly desirableSkills: Proficiency in JavaScript, HTML, CSS, and familiarity with Agile/Scrum methodologies. Knowledge of IT service management (ITSM) and ITIL processes is also importantMinimum Education and Work Experience Required:Bachelor’s degree in Computer Science, Information Systems or a related field is preferredAdditional Job Description
