Monitor and support Kronos Private Cloud and hosted environments remotely. Perform remote monitoring of Microsoft Windows (2003/2008/2012/2016) and Linux servers for: o System performance and uptime o SQL database health o Application service and web application status o Server resource utilization Respond to alerts from monitoring tools and take corrective actions. Troubleshoot and identify root causes of server and application performance issues. Handle Level 1 escalations and follow the defined escalation matrix. Administer and maintain Windows and Linux operating systems. Support web applications and hosting services including IIS, JBoss, and Apache Tomcat. Understand and troubleshoot server-client architecture issues. Collaborate with internal teams to ensure high availability and performance of hosted services. Document incidents, resolutions, and standard operating procedures. Participate in 24/7 rotational shifts, including nights and weekends. Familiarity with ServiceNow for incident, problem, and change management. Strong understanding of cloud infrastructure, virtualisation (VMware), and hybrid environments. Knowledge of web server configurations, deployments, and troubleshooting. Familiarity with monitoring tools (DataDog, Grafana, Splunk) and alert management. Willingness to work in rotational shifts, including nights and weekend
