Lead and mentor a team, ensuring the consistency and repeatability of project delivery across global engagements. Onboard, train, and develop team members while driving initiatives that enhance productivity and scalability. Serve as the primary escalation point for complex customer issues, developing and executing remediation plans to resolve challenges. Maintain high levels of customer satisfaction by proactively managing project health through quality assurance techniques, reporting, and consistent follow-ups. Accurately forecast project staffing needs and work closely with stakeholders to optimize resource utilization. Drive continuous improvement initiatives, resulting in superior customer experiences, enhanced team productivity, and operational efficiency. Provide regular reporting on productivity, performance metrics, defect analysis, escalation root causes, and forecasting deliverables. Identify, propose, and implement key improvement initiatives to create efficiencies and innovations that benefit both internal teams and external stakeholders. Anticipate potential risks or situations that could impact project success, assess their implications, and implement effective solutions. Collaborate with senior leadership on strategy planning, resource allocation, and overall operational improvements. Participate in business planning discussions, both locally and internationally, including travel for team meetings and strategic alignment sessions. 12+ years of industry experience, including 2+ years in a managerial role. Proven expertise in Workforce Management (WFM) and Human Capital Management (HCM) solutions. Experience managing direct reports, including technical leadership and mentoring. Strong understanding of professional services operations, including resource deployment, staff development, and partner management. Analytical skills with a proven ability to drive change and process improvements. Exceptional written and verbal communication skills, capable of engaging stakeholders across all organizational levels. Ability to adapt to evolving technologies and dynamic environments. Executive-level presence with the ability to influence and build credibility with customers. Willingness to travel domestically and internationally as needed. If you are a seasoned professional with a passion for HCM/WFM solutions, a strong focus on fostering employee growth and a proven track record of driving customer success, we want to hear from you! Join us at UKG, where you can lead, inspire and make a lasting impact on both our team and customers. Apply now to be part of our exciting journey!
