Executives
EXL Service
- Gurgaon, Haryana
- Permanent
- Full-time
- Resolved disputed account issues.
- Record and process received disputes.
- Determine the appropriate dispute classification from listed types
- Order new and review existing documentation to resolve dispute
- Prepare correspondence (letters, emails, and/or faxes) and follow up with investigation via email and/or fax.
- Electronically file all documentation according to policy and procedure.
- Obtain account information and account verification from seller of the account.
- Productivity
- Quality / Accuracy
- Turn Around Time and Cycle Time of work assigned
- Process Improvement initiatives
- Domain expertise and certifications scores
- Schedule adherence, Punctuality and Discipline
- SME for technical assistance/process updates/training
- Assistant Manager for the purpose of performance reviews, training and development
- Manager for the purpose of settling performance issues and skip meetings
- Escalation teams at the client end for the purpose of seeking clarifications and answering queries
- Attention to detail
- Commitment and drive for results
- Questioning, reasoning and analytical
- Adaptable and Flexible
- Open to work in shifts especially night shifts
- Business Etiquette
- Basic IT, Comfortable with computers, MS office usage
- Typing speed of 30 words with high accuracy
- Strong team player
- Ability to communicate correctly (grammatically and contextually correct) and clearly. Good business writing skills
- High accuracy at work
- Self-Discipline, Listening, Patience
- Graduate with good Computer literacy
- 6months to 1 year for Associate, and 1 to 2+years for senior associate with experience in any customer service (preference given in banking industry domestic or international)
- Strong English Communication skills
- Minimum 15 years of education