Job RequirementsAround 3 years of experience§ Diploma or Degree with good communication skills§ Good understanding of work/support environment§ Good experience in installation and troubleshooting of desktops/laptops, printers§ Good experience on installation of Windows XP and MS-Office§ Knowledge of Windows Domain, Servers, DHCP and DNS§ Installation and troubleshooting of Antivirus software§ Good knowledge on outlook client§ Good experience on installation of desktops/laptops, printers§ Asset / Inventory managementDeliverables§ All Desktop Problems ( Hardware and Software)§ Monitoring Antivirus and Systems Performance§ Troubleshooting, Diagnosing malfunctions in the operation of hardware and software.§ Maintain all the assets and update the asset database at regular intervals.§ Provide regular technical support for desktops, laptops, printers, and peripherals,§ Provide regular technical support for Operating systems, mail support and basic network support/troubleshooting§ Performs miscellaneous job-related duties as assigned by Manager§ Troubleshooting AN / VPN issues for clients§ Close all assigned tickets in the ticketing system within SLA§ Follow IT policies and procedures to execute daily work§ Provide Executive support to Management on a need basisWork ExperienceAll Desktop Problems ( Hardware and Software)§ Monitoring Antivirus and Systems Performance§ Troubleshooting, Diagnosing malfunctions in the operation of hardware and software.§ Maintain all the assets and update the asset database at regular intervals.§ Provide regular technical support for desktops, laptops, printers, and peripherals,§ Provide regular technical support for Operating systems, mail support and basic network support/troubleshooting§ Performs miscellaneous job-related duties as assigned by Manager§ Troubleshooting AN / VPN issues for clients§ Close all assigned tickets in the ticketing system within SLA§ Follow IT policies and procedures to execute daily work§ Provide Executive support to Management on a need basis
