Assistant Manager/Deputy Manager
Mahindra & Mahindra
- Pune, Maharashtra
- Permanent
- Full-time
- To guide the Service Mechanics in technical problem solving and de-bottlenecking at the dealerships.
- Implementation of all processes & systems related to addressing customer complaints in the field and measure of customer satisfaction related to field service
- To increase dealer's profitability by service schemes like annual maintenance contracts, service improvements etc.
- Ensure meeting spare targets of all channel partners & company promoted oil targets.
- Ensure execution of spare parts orders of distributors & achievements of targets
- To Increase dealer's profitability by ensuring free services, post warranty jobs, service schemes like annual maintenance contracts, service improvements etc.
- Ensure dealer CSI score targets are met
- To provide a single window between the area office and the other departments of the company on all service matters.
- To provide feedback on competition new service schemes launched to the head of service and the zonal sales managers.