Assistant Manager/Deputy Manager

Mahindra & Mahindra

  • Pune, Maharashtra
  • Permanent
  • Full-time
  • 26 days ago
Responsibilities & Key DeliverablesOverall Responsibility of Customer Care processes related activities Dealer Management, On-field Service Delivery, Spares Management, and Warranty Processing
  • To guide the Service Mechanics in technical problem solving and de-bottlenecking at the dealerships.
  • Implementation of all processes & systems related to addressing customer complaints in the field and measure of customer satisfaction related to field service
  • To increase dealer's profitability by service schemes like annual maintenance contracts, service improvements etc.
  • Ensure meeting spare targets of all channel partners & company promoted oil targets.
  • Ensure execution of spare parts orders of distributors & achievements of targets
  • To Increase dealer's profitability by ensuring free services, post warranty jobs, service schemes like annual maintenance contracts, service improvements etc.
  • Ensure dealer CSI score targets are met
  • To provide a single window between the area office and the other departments of the company on all service matters.
  • To provide feedback on competition new service schemes launched to the head of service and the zonal sales managers.
Preferred IndustriesAgriculture ImplemenAutomobileEducation QualificationBachelors of Technology; Bachelor of Engineering; Diploma in Engineering; Bachelors of Technology in Mechanical; Bachelors of Technology in Automobile; Bachelors of Technology in Agriculture; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in Agriculture; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Diploma in Engineering in AgricultureGeneral Experience1-4 Years of relevant experience as CCMCritical ExperienceMinimum 1 year of on roll field service experience handling 7-10 dealers / workshops branches.Working Farm Knowledge of Tractors, Farming and Implements.Handling business volume of Spares and Oil of minimum 2 crore revenuesMahindra Leadership CompetenciesLeveraging Human Capital_Team developmentCustomer Focus_Customer SensitivityCustomer Focus_Customer DelightSystem Generated Core SkillsChange ManagementChannel StrategyConsumer FocusCustomer Relationship Management (CRM)Product Knowledge & ApplicationService ManagementSystem Generated Secondary Skills

Mahindra & Mahindra