Technical Specialist, Level 2
- Mumbai, Maharashtra
- Permanent
- Full-time
Proactive monitoring, management and troubleshooting of business critical and operational processes is also an important aspect of this role.The ideal candidate is a self-starter who understands technology operations and prides in delivering exceptional customer service to Morningstar’s clients by quickly and accurately diagnosing problems and coming up with quick solutions.This is a fantastic growth opportunity for service minded individuals with a knack for software development to gain a wealth of experience on a broad range of technologies with a potential to transition into a high performing development team at Morningstar and be part of a global company.This position is based in our Mumbai Office.Responsibilities+ Perform monitoring, intake, troubleshooting of reported application & product issues.+ Facilitate and demonstrate accountability for technical problems until resolution.+ Coordinate & undertake releases for bug fixes with the technology team members.+ Mobilize fast response & resolution of production/client issues in co-ordination with Client Services, Operations, Product and Technology Teams.+Suggest & coordinate system enhancements and improvements through active feedback and co-ordination with product & development teams on repeat issues affecting production systems.
+ Ensure outlined Service level agreements are understood and met.+ Become an expert on Morningstar methodology, functionality, and product features via various channels and programs.+ Collaborate with Morningstar’s operations, development and product teams to resolve client issues in a timely manner and actively support the institutional & retail client base.
+ Contribute to service improvement initiatives, and other related projects as needed.+ Communicate customer/product feedback to the Operations & Development teams.Requirements+ Bachelor’s degree.+ 3-5 years of full-time work experience in a technical support role
+ Hands-on experience/working knowledge of following technologies:- Amazon Webservices toolset- Java on Linux platform (Highly desirable)- C#.NET on Windows platform (desirable)- Javascript, XML, XSL, JSON, jQuery, LinQ, Spring (Desirable)- T-SQL/SQL Server- Linux operating system from an application investigation/troubleshooting perspective+ Experience troubleshooting & supporting applications in a production environment.+ Financial industry background or interest preferred.
+ Ability to understand and convey client business requirements to Operations, Product & Development teams.+ Ability to integrate into a team and work well with others
+ Good written and oral communication skills in English.+ Ability to perform under tight deadlines.+ Ability to adapt to different situations and thrive in a challenging, fast-paced environment+ Experience with Agile methodologies such as Extreme Programming (XP) and Scrum+ Can-do attitude with good multi-tasking skills.Morningstar is an equal opportunity employerMorningstar’s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We’ve found that we’re at our best when we’re purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you’ll have tools and resources to engage meaningfully with your global colleagues.I10_MstarIndiaPvtLtd Morningstar India Private Ltd. (Delhi) Legal Entity