Digital Adoption Platform Analyst

India
Permanent
Full-time

23 days ago
Apply easily

The CompanyEgon Zehnder ( is trusted advisor to many of the world’s most respected organizations and a leading Executive Search firm, with more than 550 consultants and 63 offices in 36 countries spanning Europe, the Americas, Asia Pacific, the Middle East and Africa. Our clients range from the largest corporations to emerging growth companies, government and regulatory bodies, and major educational and cultural institutions. The firm is a private partnership which allows us to operate independent of any outside interests. As a result of this unique culture, Egon Zehnder has the highest professional staff retention rate for a global firm in our profession. We have a blue chip client base across all industries and operate at the Board and senior management level.Knowledge Centre India (KCI)Established in January 2005, KCI in Gurgaon, works in close collaboration with the Global offices of Egon Zehnder. There are 5 teams that make up KCI: Research, Research Operations, Visual Solutions, Projects/CV Capture and Digital IT.The Global Visual Solutions TeamThe Global Visual Solutions team was started in 2011 to provide professional formatting and presentation finalization capability in the Firm.Currently, the team has 18 members working across 3 shifts to provide 24/5 coverage to offices worldwide. The team supports consultants, researchers, practice leaders, and partners by providing support across business documents, marketing, and digital communication assets.The team works on document conversion, brand adherence, and provide design solutions across various medium and platforms. The team provides brand and template adherence support across all internal and external communication. Additionally, the team works with the global community to create innovative videos, thought papers, newsletters, merchandise and many other custom supports.The positionDigital Adoption Platform analystThe Digital Adoption Platform analyst understands desired user behavior with our various systems either by collecting data on how people are completing a specific task and/or business journey or envisioning an end state based on the user journeys defined by a product team. The analyst envisions, implements, manages and continuously improves digital employee experiences (DEX), employee digital dexterity and both application adoption and proficiency using a digital adoption platform (DAP). This role is responsible for the implementation of our in-application guidance to improve employee adoption, adaptation, and optimal use of applications. The analyst will collaborate with business and IT colleagues to define the corresponding workflows within an application or across applications that are representative of the behaviors that indicate success. The analyst will do this work for new technology deployments, adoption and change strategies, and in service of reducing digital friction.RequirementsRoles and ResponsibilitiesTechnical:

Develop and execute the digital adoption life cycle for our in-house and off-the-shelf systems:

Assess needs and develop use cases.
Design impactful in-app guidance.
Work with our Product Management, Business, Change, and Product Excellence teams to measure and publish reports on application adoption and proficiency.
Iterate and catalog workflows and tactics to continuously improve business outcomes.
Identify and manage implementation of Digital Adoption solution projects.
Administer the DAP, including:

Deployment and maintenance on in-app workflows and analytics that support our digital change goals.
Configuration and customization.
Alignment with business and IT requirements.
Create content that improves:

Employee training and onboarding.
Application adoption and proficiency.
Workflow compliance.
Data accuracy.
Monitor content and workflow usage and effectiveness to suggest software and business process changes.
Working with our Product Excellence team, baseline and measure business outcomes and employee satisfaction, engagement and productivity.
Collaborate with Product Management, Change, and Operations colleagues to understand application usage requirements, workflows and features, and create content accordingly.
Ensure new applications and services are launched with and supported by the DAP, wherever possible.
Deliver continuous learning programs related to community and Firm best-practices defined for the DAP.

Other Responsibilities

Work with other Digital Change team members using agile frameworks and practices, iterate on the team’s ways of working through retros and post-mortems, and identify opportunities for improvement and team cohesion.

Operational:

Pragmatic and detail-oriented: Consistently take a thorough, accurate, organized and productive approach.
Influence: Ability to gain agreement and support for ideas and initiatives.
Business results orientation: Seek to understand business needs and work to anticipate, identify and meet employee needs.
Design: Ability to engage team members and business partners in the design process to ensure the solution design is flexible and addresses the unique needs of the learners. Solution design should consider and factor in how the work environment and culture of the firm impacts learning.
Development: Ability to develop solutions across learning modalities and tools without creating redundant solutions and to ensure that continuous learning and performance support concepts are applied.
Continuous learner: Maintain an unrelenting focus on personal development to elevate professional knowledge and skill. Take the same approach to business process improvement to enhance and drive the adoption of learning design standards.
Community: Maintain an outside-in perspective by building and maintaining peer networks.
Tech-savvy: Ability to quickly learn, implement and utilize new technologies.
Analytical and problem-solving ability: Combine and organize information into meaningful patterns; identify underlying relationships, causes and effects; and combine pieces of information to form conclusions or general rules.
Empathy: Ability to relate to employees navigating a complex application environment.
Strong interpersonal skills: Ability to work across business lines at senior levels to influence and effect change to achieve common goals.
Communications: Excellent oral and written communication skills.
Organizing and prioritizing: Ability to effectively address projects, requests and other competing priorities.
Digital dexterity: Ability to learn and utilize digital workplace technologies to catalyze new ways of work.
Enablement mindset: Ability to focus on empowering and ensuring that employees have the motivation and knowledge to fully exploit IT-supplied technology.
Change management: Ability to effectively guide and sustain change in a dynamic and complex operating environment.
Leadership: Ability to build teams, balance team and individual responsibilities and achieve goals through others not directly under your supervision.
Innovation: Seek opportunities to apply innovative design thinking to projects and work to keep our designing of learning aligned with products and solutions.
Cognitive flexibility: Adapt to and be energized by continuous improvement. Champion sustainable organizational change and apply best practices to reduce change fatigue.

Designing Knowledge/ Experience

3+ years of experience implementing [Pendo, WhatFix, Apty].
Experience in project management and managing multiple projects simultaneously.
Experience with business process mapping, analysis, and redesign.
Experience with various modes of learning (e-learning, instructor-led, blended, job aids, etc.)
Experience with organizational or human change management frameworks.
Experience with design thinking, including the development of persona and journey mapping.
Ability to facilitate discussions and training modules, as well as to understand the technical possibilities and limitations of the tools to brainstorm creative solutions.
Natural excitement and ability to learn technologies and explain technical issues to a variety of audiences, including enterprise architects, developers, leadership, and most importantly, colleagues.
Passionate about digital adoption, with a consultative and customer service orientation.

Good to Have

Familiarity with configuration management for Avature.
Experience driving and reporting on digital workplace technology adoption.
Experience using e-learning tools and programming fundamentals such as JavaScript.

BenefitsBenefits which make us uniqueAt EZ, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Egon Zehnder can mean for you!Benefits Highlights:

5 Days working in a Fast-paced work environment
Work directly with the senior management team
Reward and Recognition
Employee friendly policies
Personal development and training
Health Benefits, Accident Insurance

Potential Growth for you!We will nurture your talent in an inclusive culture that values diversity. You will be doing regular catchups with your Manager who will act as your career coach and guide you in your career goals and aspirationsHighlights: If you are looking to work in a team that would cater to your creative needs this is the best place to work.EZ Commitment to Diversity & InclusionEgon Zehnder aims for a diverse workplace and strive to continuously lead with our firm values. We respect personal values of every individual irrespective of race, national or social origin, gender, religion, political or other opinion, disability, age and sexual orientation as warranted by basic rights enshrined in the UN Declaration of Human Rights. We believe diversity of our firm is central to the success and enables us to deliver better solutions for our clients. We are committed to creating an inclusive environment and supportive work environment, where everyone feels comfortable to be themselves and treated with dignity and respect and there is no unlawful discrimination related to employment, recruitment, training, promotion, or remuneration.Egon Zehnder is an Equal Opportunity EmployerEgon Zehnder provides equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, disability, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Egon Zehnder