Customer Reporting Specialist
Believe Music
- Mumbai, Maharashtra
- Permanent
- Full-time
- Management of the entry, monitoring, and control of the royalty amounts of advances contractually offered to our producers (Labels and artists) in the tools.
- Handling complaints and/or questions from our clients about their royalty statements (royalties and advances)
- Coordinate and Make sure to identify the source of problems with the help of other departments (Contracts, Supply Chain, Tech, Accounting, Management Control)
- Able to do detailed analysis of royalty reports using tools such as CSV, Excel, EM Editor to calculate and make adjustments if and wherever necessary.
- Daily assisting the Level 1 support team in English Language (French will be a Plus), in compliance with the defined SLAs by central customer reporting team.
- In charge of communicating the statuses to the label managers or the level 1 support team so that they can respond to customers.
- Participate in the contribution of the production of monthly KPIs and in the deployment and evolution of the internal systems for finance operations.
- Bachelor’s degree in finance, Accounting, or a related field.
- Minimum of 5+ years of experience preferably in finance operations domain
- Previous experience in a management consulting firm or any project department within a Tech or Media company would be preferred.
- Previous experience in Change management (act a facilitator on a day-to-day basis)
- Strong proven skills on Microsoft Excel and PowerPoint.
- Strong analytical and communication skills.
- Ability to work collaboratively in a team and handle multiple tasks simultaneously.
- Fluency in English mandatory, Excellent written and verbal communication skills
- Curiosity for the Tech & Media industries