FlowerAura - Customer Support Role (0-2 yrs) Gurgaon/Gurugram (After-Sales/Customer Service)
Flower Aura
Gurgaon, Haryana
Permanent
Full-time
2 months ago
- Respond to customer inquiries via phone and chat in a professional and timely manner.- Provide accurate information about products and services and resolving issues.- Maintain a positive attitude while handling customer complaints and queries.- Document customer interactions and feedback accurately in the system.- Collaborate with team members and other departments to ensure customer satisfaction.- Meet or exceed individual and team performance targets, including call handling time and customer satisfaction scores.- Stay updated on product/process knowledge and company policies. (ref:updazz.com)