Cloud Support Engineer (Windows), Support Engineering
Amazon
- Hyderabad, Telangana
- Permanent
- Full-time
If you fit the description, you might be the person we are looking for! We are a team that is passionate about cloud computing, and believe that world class support is critical to customer success.Key job responsibilities
- Learn and use ground breaking technologies.
- Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
- Interact with leading engineers around the world.
- Partner with AWS teams to help reproduce and resolve customer issues.
- Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
- Drive customer communication during critical events.
- Drive projects that improve support-related processes and our customers' technical support experience.
- Write tutorials, how-to videos, and other technical articles for the developer community.
- Work on critical, highly complex customer problems that may span multiple AWS services.
First and foremost this is a customer support role - in The Cloud.
- On a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques
- Engineer may also coach/mentor new hires, develop & present training, participate in new hiring, write tools/script
- Career development
- Training: We have training programs to help you develop
- Experience troubleshooting and debugging technical systems
- Bachelor's degree OR equivalent experience in a technical position.
- Strong understanding of networking protocols: DNS, HTTP, SSL, SFTP, TCP and UDP.
- Experience with web-based services and applications, Apache, Knowledge of client/server and distributed systems architectures. Tomcat etc.
- Strong Windows system administration skills.
- Experience in troubleshooting OS issues, handling Clusters & knowledge of Windows filesystems.PREFERRED QUALIFICATIONS- Experience in troubleshooting filesystem and scripting (i.e. bash, Python, PowerShell etc.),REST API based services
- Prior working experience with AWS e.g. AWS Windows EC2, Workspaces, AppStream, System Manager.
- Experience with Cloud architecture patterns and distributed computing concepts
- Exposure to OS and networking security concepts and standard methodologies