Associate, Application Support, Consumer Banking & Core Engine
DBS Bank
- Hyderabad, Telangana
- Permanent
- Full-time
- Monitor the applications Health/Errors and raise incident if any threshold breaches
- Monitor the system metrics (CPU/Mem etc) and troubleshoot to restore the system
- Analyze and troubleshoot logs to fix or escalate to L3 developer if noticed any errors/issue
- Monitor the batches and rerun if needed, troubleshoot the logs if fails
- Continue to update the status to respective stakeholder
- Technical Knowledge on Linux/Unix with experience in scripting and automation
- Basic Knowledge on Windows scripting
- Good expertise on Monitoring tools (Grafana/Kibana etc or any relevant monitoring tools)
- Need to have strong analytical skills to identify any issue
- ITIL knowledge is a must on INCIDENT and PROBLEM handling process
- Knowledge on JBOSS/ Heap, Threads
- Basics on Network fundamentals
- Batch monitoring/Processing - Ability to re-run, force jobs, sysout capturing, investigating agent unavailable issues, create job/batch (Knowing would be added advantage
- Theoretical knowledge, ability to backup/retrieve data, File restore
- Basic database knowledge with ability to query, write commands and automate scripts.
- Minimum 4 years of relevant experience as production support or at least infrastructure support or development role
- Min of 3 yrs experience in Linux/Unix environment
- Basic Knowledge on KONG
- Basic knowledge on Applications and connectivity to DB
- DB Knowledge. (DB2/Maria DB)
- Banking knowledge will be add-on
- Knowledge on Java/J2EE will be an add-on
- 1st line of support for customer issue
- Should have good communication and ability to manage stakeholders with on-time responses
- Ready to support 24*7 Operations and on rotational shifts basis
- Bachelor / master’s degree in computer science / computer applications / computer engineering.