Senior Analyst - EIS, Customer ServiceE & Aftermarket

Raytheon Technologies

Bangalore, Karnataka Yelahanka, Karnataka
Permanent
Full-time

1 month ago

Date Posted: 2024-03-10Country: IndiaLocation: North Gate Business Park Sy.No 2/1, and Sy.No 2/2, KIAL Road, Venkatala Village, Chowdeshwari Layout, Yelahanka, Bangalore, Karnataka 560064Position Role Type: UnspecifiedWho we areAt Pratt & Whitney India, United Technologies Corporation India Private Limited (UTCIPL) we believe that powered flight has transformed – and will continue to transform – the world. That’s why we work with an explorer’s heart and a perfectionist’s grit to design, build, and service the world’s most advanced aircraft engines. We do this across a diverse portfolio – including Commercial Engines, Military Engines, Business Aviation, General Aviation, Regional Aviation, and Helicopter Aviation – and as a way of turning possibilities into realities for our customers. This is how we at Pratt & Whitney approach our work, and this is why we are inspired to go beyond.What our expectations areFunction DescriptionPratt & Whitney continues to invest in new engine technology and design for future aircraft installations. With these new strategic programs, we are writing the next chapter of engine offerings in multiple markets.In the Entry-Into-Service (EIS) Customer Program team, we’re implementing strategic positions under Customer Service Programs for direct interface with multiple P&WC Business Units for all future engine product lines.We are seeking a meticulous Reliability Analyst to join our Entry into Service Programs team. As a member of the Entry Into Service (EIS) team and being the (Regionals/General Aviation/ TurboShaft/ TurboFan/ APU) program’s “New Product Performance Engineering Specialist”, you will be responsible for all related dependability processes and own the associated performance indexes (KPIs) for EIS and new company business cases. As a Reliability Analyst, you will play a crucial role in ensuring the support of business proposal risk assessment and the successful introduction of new products or systems into service. Part of a team of several experts, you will have the opportunity to contribute to integrated product teams (IPTs) and influence the redesign of parts which could affect the safety, reliability, maintainability and availability of a product or the cost of operation. You will be expected to grow into the subject matter expert for dependability metrics and management. You will be coordinating with various stakeholders across the company to ensure seamless integration and optimal performance of the products. Your expertise in conducting maintainability analyses and implementing improvement plans will be instrumental in ensuring accurate maintenance assumptions.What your day to day will look like:

Lead Product Dependability activities for the (Regionals/ General Aviation/ TurboShaft/ TurboFan/ APU) Entry into service programs including trend monitoring, identifying reliability drivers, and driving PMT actions.
Conduct comprehensive reliability analysis (Weibull, Fly Forward Analysis) for new products or systems entering into service.
Prepare and present reliability reports to key stakeholders, communicate findings, progress, and recommendations effectively.
Analyze reliability test data to identify failure modes, trends, and areas for enhancement, providing actionable insights to relevant teams.
Suggest preventive and corrective actions based on reliability findings to improve product performance and minimize operational risks.
Collaborate with customer support teams to gather and analyze field data, ensuring continuous improvement in product reliability and customer satisfaction.
Stay updated on industry best practices, emerging technologies, and reliability engineering advancements to drive innovation and excellence in the entry into service programs.
Support new engine business cases using EIS and current engine programs to ensure proper engineering design and aftermarket lessons learned are considered.
Provide business forecast to support the development and flight test decisions in support of campaign reduction.
Support development of new business models and Lifecycle analysis
Participate in new engine business cases and EIS program definition and development KPI tracking

Some travel may be required

What you need to be successful:

Bachelor degree in Engineering/ Mathematics with 3-5 years’ of experience
Proven experience in reliability engineering, preferably within the context of development programs for complex products or systems.
Strong understanding of reliability analysis techniques, failure modes and effects analysis (FMEA), and root cause analysis (RCA).
Strong understanding of maintainability analysis techniques, including Mean Time Between Failures (MTBF) and Mean Time to Repair (MTTR).
Excellent project management skills with the ability to handle multiple tasks and meet tight deadlines.
Effective communication and interpersonal skills, able to collaborate with diverse teams and stakeholders.
Detail-oriented mindset with a passion for driving continuous improvement and ensuring the highest level of product reliability.
Knowledge on Safety Management System (SMS), Numerical Risk Assessment (NRA) and other Risk Assessment methodologies would be a plus.
Solid computer skills (PowerPoint, Excel, Word, Access, Enovia, etc.)

Work Location:

Bangalore

Employment Type:

Full-time
This position requires flexibility to support outside the regular office hours as per the need basis

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Raytheon Technologies

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