Territory Service Manager 2025

Maruti Suzuki

  • India
  • Permanent
  • Full-time
  • 3 days ago
If you have travelled in India, taken a route to anywhere around this great nation, chances are you’ve driven with us. For over four decades now, Maruti Suzuki cars have been going places. A Joint Venture Agreement with Suzuki Motor Corporation of Japan in 1982 laid the foundations of Maruti Suzuki that we all see today. Today, Maruti Suzuki alone makes more than 2 million Maruti Suzuki family cars every year. We drive up head and shoulders above every major global auto company. We have built our story with a belief in small cars for a big future. The Maruti Suzuki journey has been nothing less than spectacular.We are looking for Territory Service Manager, for a full-time role in MSIL, who have the passion to change the landscape of the Automobile industry,Here are the roles that will be offered to the selected candidate:1. Business Growth Aspects
  • Supporting workshops in improvements of business parameters like Periodic Maintenance, Load growth etc.
  • Assisting dealerships in reducing inefficiencies like TAT and increasing service/sales ratio.
  • Analysis of workshop data and trend monitoring for customer retention and implementing new service strategies in the territory.
2. Technical Aspects
  • Handling critical customer complaints and technical issues of the territory
  • Managing technical campaigns and recalls
  • Escalation of product feedback at Head office
  • Improving customer experience by implementation of SAS in workshops
  • Assisting dealerships in reducing system and process related inefficiencies
QualificationsB.E/ B.Tech with specialization in (Mechanical, Automobile, Electronics& Electrical)Work Experience2-7 yearsTECHNICAL COMPETENCIES
  • Understanding of Latest tools & technology - Application & Implementation
  • Financial Acumen (Understanding Financial Statements, Working Capital, Profitability)
  • Channel/Dealer Management Skills and Business Partnering
  • Territory Mapping and Customer/ Data Analytics
BEHAVIORAL COMPETENCIES
  • Target orientation & pressure handling Ability
  • Effective Communication, Influential & Negotiation skill
  • Sense of accountability and responsibility
  • Creativity, innovation, and problem solving

Maruti Suzuki