Senior Assistant Vice President - Chief of Staff
EXL Service View all jobs
- Noida, Uttar Pradesh
- Permanent
- Full-time
- Act as a trusted advisor to the EVP on strategic, operational, and organizational matters
- Support development and execution of global operations strategy and annual operating plans under the Run-Transform-Innovate-People model
- Translate strategic priorities into actionable plans and measurable outcomes
- Provide analysis and recommendations on key business decisions
- Cross Functional Alignment
- Serve as liaison between Global Operations and IMUs, SGUs & Corporate (Finance, HR, Procurement, LIFE etc.)
- Ensure alignment of operational priorities with broader corporate strategy
- Drive collaboration across regions and functions to deliver enterprise-wide outcomes
- Operational Execution & Excellence
- Drive execution of high-priority initiatives across global operations
- Track and monitor KPIs, dashboards, and performance metrics
- Risk & Issue management - Identify risks, bottlenecks, and process inefficiencies; implement corrective actions
- Lead cross-functional initiatives to improve operational effectiveness and scalability
- Executive & Leadership Support
- Prepare executive briefings, presentations, and communications
- Manage the EVP's strategic agenda, ensuring focus on highest-impact priorities
- Facilitate leadership team meetings, including agenda setting, follow-ups, and action tracking
- Program & Change Management
- Lead large-scale transformation and change initiatives within the SGUs (Domain Operations, F&A Ops and FRAC)
- Develop communication plans to ensure transparency and engagement across global teams
- Implement governance frameworks to support structured decision-making
- Ability to anticipate executive needs and proactively solve problems
- On-time delivery of strategic programs & key report outs
- Drives measurable results and accountability
- Builds trust across diverse stakeholders
- Demonstrates resilience, adaptability, and sound judgment
- Operates with a global mindset and cultural awareness
- Reduction in risk and escalation turnaround time
- Familiarity with analytics, digital transformation, and outsourcing models
- Strong strategic and analytical capabilities
- Exceptional project and program management skills
- Executive-level communication and presentation skills
- High emotional intelligence and stakeholder management ability
- Ability to operate effectively in ambiguity and fast-paced environments
- Strong financial and business acumen
- Discretion and integrity in handling confidential matters
- Bachelor's degree required, MBA or advanced degree preferred
- 10-12+ years of experience in operations, strategy, consulting, or business leadership roles
- Experience working in a global, matrixed organization
- Prior experience in a Chief of Staff, strategy, consulting, or senior operations role preferred