
Application Engineer I
- Pune, Maharashtra
- Permanent
- Full-time
- Review and improve the application availability to customers and reduce downtime.
- Ensure all payment functionalities are as per requirements and proactively find the gap and enhance the platform to function as per commitment to clients
- Work on change requests/small enhancement, testing, support SIT, UAT phase.
- Ensure release implementation and postproduction support
- In case of any emergency issues reports, the candidate is expected to provide his expertise to resolve the issue and provide temporary fix and work on problem ticket/permanent enhancement
- Ensure governance and closure of all application-related issues reported by clients in agreed SLA framework.
- Work closely with IT operations team and identify opportunities of automation to ensure elimination of recurring issues in production.
- Work on initiative to improve performance of the platform & critical services and saving on infra utilization, optimization, building automation tools, optimization of microservices & their performance.
- Create documentation of processes and change/create SOP.
- Participate in supporting the RUN L2/L3 team and resolving production-related incidents/problems.
- Debug and troubleshoot Java/PL-SQL & C-based applications and resolve technical issues.
- Participate in the analysis of incidents by the RUN IT team, and recommend actions to be implemented based on the reported incident
- Participate in implementing the necessary developments to resolve the incident
- Assist in developing small enhancements and features for existing applications.
- Participate in carrying out unit tests and write the documentation corresponding to the modifications made before going into Production
- Participate in meeting commitments in terms of deadlines and quality of work provided
- Analyze user-reported issues and identify the root cause effectively.
- Participate in compliance with standards specific to your activity
- Participate in improving your team's indicators to improve the quality and image of the company
- Participate in compliance with the development standards chosen by HPS as part of its activity
- Participate in defining areas of development for procedures specific to maintenance
- Participate in assisting RUN teams in deploying into production
- Participate in the validation of deliverables / RUN/PROJECT team procedures during the Rollout.
- Participate in assisting the RUN team with requests for information/technical business consultation.
- Maintain technical documentation and provide guidance to users.
- Participate in the on-call program according to schedule
- Ensure intervention in the event of an incident occurring outside working hours