Manager - HR Operations and Benefits

• Oversee day-to-day HR operations, ensuring consistent delivery of services and adherence to key performance indicators (KPIs).
• Conduct root cause analysis for complex issues, addressing underlying challenges​, and act of first point of contact for escalated concerns
• Provide transactional assistance within Workday tied to employee lifecycle events and other administrative processes
• Oversee end-to-end benefit administration for India
• Ensure accuracy of the benefits reconciliation and general benefits maintenance
• Assist with benefit policy renewals and coordinate with vendors to resolve employee claims and inquiries as needed.
• Oversee HR vendor billing for US, Canada, UK & India, including conducting reconciliations, analysis and audits
• Review and approve invoices within Dynamics

• Provide performance coaching, feedback, and upskilling opportunities for HRSD team members to enhance capability and accountability.
• Foster a culture of continuous learning, ensuring SOPs and documentation are current and utilized.
• Track team metrics, identify trends, and act on areas for improvement and growth.

• Drive operational efficiency through standardization, simplification, and implementation of AI and automation solutions.
• Champion process redesign efforts to improve service delivery and enhance the employee experience.
• Support vendor management and evaluate third-party effectiveness against defined SLAs.

• Post-secondary education (University or College graduate)
• 6+ years of related work experience with an HRIS in a high-volume shared service shared services environment, supporting various countries (Workday experience is an asset)
• A minimum of 2 years' management or equivalent experience
• Experience working in a global team (Follow-the-sun model an asset)
• Experience with Benefit policy and vendor management
• Knowledge of Invoicing processes and systems (Dynamics, SAP preferred)
• Experience with a case management system (SolarWinds experience is an asset)
• Intermediate to advanced computer skills including MS Office applications: Word, Excel, PowerPoint, and Outlook

• Excellent written and verbal communication skills, being fluent in both written and spoken English
• Conscientious with a strong attention to accuracy and details
• Self motivated, highly organized, and able to juggle multiple projects / priorities
• Ability to handle sensitive and confidential information with discretion.
• Ability to generate trust, confidence and credibility
• Demonstrates excellent analytical and problem-solving skills
• Ability to demonstrate sound decision-making, considering team and organizational goals​

Michael Page