Network Operations Service Desk and Fault Management - SD
- Hyderabad, Telangana
- Permanent
- Full-time
- Responsible for Service Desk and Fault Management on Telecommunications Networks
- Understand, revise and prepare operational processes to assure the correct service appliance and improvement
- Control all project metrics and SLAs and promote a proactive resolution of potential issues
- Ensuring proper fault handling and review, collecting metrics and driving/monitoring correction policy
- Major contribution to project/program management
- Advanced business understanding, being capable of driving fault management reporting, meetings, prediction models and escalations.
- High level of Soft skills (communication, Problem-Solving, Interpersonal skills)
- Support and Manage Cyient's Operations Team
- Working closely with Incident Manager and Change Manager to ensure proper cross release management, prioritization and coordination, shall be responsible for Fault Management activities
- Follow-up and reporting of fault situations
- Prepare documentation and reporting for executive team on a weekly, monthly and quarterly basis.
- Prepare faults review documents and attend review meetings (lessons learnt).
- Specification, process definition, implementation, execution and analysis of faults
- Flexibility and availability to support timetable adjustments, including out-of-hours, weekends and bank holidays by service demand and when previously agreed
- Master's or Bachelor's degree in Engineering, Telecommunications, Information Technology or Computer Science is a plus
- Strong drive & ability to coordinate work for project team members
- Strong customer focus, result and quality oriented
- Good interpersonal and teamwork skills
- Leadership skills
- Beyond the standard approach to solving problems
- Can-do spirit
- Responsible and committed
- Initiative, creative, flexible and analytical
- Ability to communicate and co-operate with other people in various situations
- Domain knowledge of cellular and broadband access technologies (GSM, UMTS, LTE, IP)
- Ideally having extensive experience of ITIL Process
- More than 2 years of experience in project leadership and management
- Vendor training certifications (e.g., Ericsson, ZTE, Nokia, Huawei)
- Experience with other Mobile Operators networks in Operations and Support across Europe and/or US
- Fluent in English
- Team spirit, capacity to adapt to new projects and demands
- Good networking skills in international environments and ability to work with different cultures