Management Trainee
- Hyderabad, Telangana
- Permanent
- Full-time
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Management Trainee, HR Operations
The qualified candidate will oversee, inspire, and assess the daily performance of the People Connect team. They ensure compliance with all human resources process requirements, proper call and transaction management, and related processes, procedures, and regulations. They optimize workflow and productivity.
Job Responsibilities:
- Act as the initial contact for employees and people managers regarding most transactional HR needs and requests. Engage to determine the scope of need, resolve issues, direct to resources, and escalate when necessary.
- Identify opportunities for continuous improvement within the assigned scope of work. Propose solutions and ideas to enhance the efficiency of HR support for employees and people leaders.
- Support enterprise HR transactional work by improving and standardizing processes to facilitate automation where possible.
- Manage large volumes of inbound and some outbound calls promptly.
- Identify customers’ needs, clarify information, research issues, and provide solutions.
- Maintain confidentiality and handle sensitive information with care.
- Ensure all service level agreements are met or exceeded.
Minimum Qualifications
- 1-3 years of experience in HR shared services or a solid understanding of the employee hire-to-retire lifecycle from an HR perspective (preferably US HR)
- Willingness to work complete night/graveyard shifts.
- Flexibility for rotational weekly offs and shifts.
- Availability to work five days from the office.
- High school diploma or GED equivalent.
- Excellent organizational skills with the initiative to improve processes and prioritize tasks.
- Passion for delivering world-class customer service with focused attentiveness and responsiveness to customer needs.
- Strong verbal and written communication skills.
- Proficiency in using a PC, Microsoft Office Suite, and other human capital management software.
- Reliable remote work environment with access to a secure wireless network and strong cellular service (not Wi-Fi calling) for contingency support.
- People manager experience handling small teams of 10-15 team members
- Experience working with ServiceNow, Workday, and/or Amazon Connect applications.
- Bilingual Spanish/English skills are preferred.
- Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.