Customer Care Specialist
- Pune, Maharashtra
- Permanent
- Full-time
1. Ensure timely revert to client queries /issues within a specified TAT
2. Meet the customer satisfaction goals and handle customer escalation wisely
3. Maintain accurate records and document all customer escalation, queries, and discussions
4. Manage the admin-related queries and workEDUCATION AND/OR WORK EXPERIENCE REQUIREMENTS:
1. Experience as a Customer Support Specialist or similar CS role
2. Experience using help desk software and remote support tools
3. Understanding of how CRM systems work
4. Excellent communication, written, and problem-solving skills -Multi-tasking abilities
5. Patience when handling tough casesJob requirements
- Experience: 2 to 3 Year.
- Education : Any Graduate
- Specilization : BBA...
- Skills :
- Industry Type : IT-Software / Software Services
- Status : Not Disclose.