Assistant Manager- Community Manager – Genome

Gurgaon, Haryana
Permanent
Full-time

2 days ago

Ready to shape the future of work?At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s , our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and .Inviting applications for the role of Assistant Manager- Community Manager – GenomeAs a Community Manager in Genome, you will be owning learning experiences of learners across the globe. This role is of not only high visibility but also one that is bound to have high growth potential. And that is why we are looking for a self-starter who is energetic, agile, curious to learn, passionate about people, and can work closely with senior leadership in the organization. Community Managers will manage the ‘social aspect’ of the learner experience and will also manage the experiences of senior leadership who are part of our Master Guru and Guru networkAbout GenomeGenome is a learning platform that builds on collective intelligence of peers and senior leadership (Master Gurus / Gurus) in a collaborative manner. It is the first 'for collective intelligence, by collective intelligence' digital transformation learning system in the world. Genome is inspired by a decade of research conducted by the Massachusetts Institute of Technology (MIT) and is the brainchild of Gianni Giacomelli, Chief Innovation Officer at Genpact.Genome caters to more than 90000+ Genpact employees across the globe and helps them to constantly improve skills designed for a digital world that is steeped in domain expertise within a collaborative environment. Genome has over 70+ skills across four proficiencies: Beginner, Intermediate, Proficient, and Expert. It is divided into four pillars called BITS:

Because: Profile creation and adding skill/proficiency to your plan

Immerse: Self-paced learning through curated content from HBR, YouTube, micro-modules, etc.

Transform: Collective learning with peers and Master Gurus/Gurus

o Synchronous: Guru Connects (GCs) & Large-Scale Guru Connects (LSGC) - virtual Zoom sessions for collectively learning from peers and Master Gurus and Gurus (senior leadership of Genpact)o Asynchronous: Guru Forums where learners join forums to collectively ask questions, respond to peer queries, and gain expertise from Master Gurus and Gurus.

Solidify: Apply what you learned through curated tasks and review other peers’ tasks.

A learner must go through each of these pillars for a specific skill and proficiency to get a ‘wave’ completion certificate.Community Managers play a critical role in Transform and Solidify.Learn more about Genome:

https://www.genpact.com/insight/re-skilling-talent-at-scale-in-the-age-of-ai

ResponsibilitiesDeliver learner experience at Transform and Solidify stages in the Genome BITS (Because, Immerse, Transform, and Solidify) journey.Proactive planning and scheduling for Transform and Solidify across skills and proficiencies.Administrative set up of Guru Connects, Large Scale Guru Connects, Guru Forum, and Solidify readiness.Moderate Transform sessions; actively engage with learners and Master Gurus/ Gurus.Manage learner engagement - proactive nudging of learners to join and participate in Transform sessions.Manage Master Gurus and Gurus experience for assigned skills and proficiencies.Curate Solidify tasks from Master Gurus and Gurus, and work with Knowledge Managers to create tasks as per guidelines.Manage Solidify operations on the Solidify Platform – task creation and upload, tracking learner peer reviews proxy reviews, and timely reporting.Leverage data and insights to enable wave completion for assigned skills and proficiencies.Leverage data and insights to track the health of assigned skills and proficiencies (planned vs. scheduled; scheduled vs. conducted vs. cancelled; attended vs. no shows; etc.)Adherence to standard operating process (SOPs) and process audits.Meet operation metrics, SLA, targets and KPIs (e.g. adoption, access, ratings, feedback etc.)Qualifications we seek in you!Minimum QualificationsGraduatesKnowledge about Learning IndustryKnowledge of PowerBI and DevOpsCollaboration tools like Zoom, Teams, etc.Agile (Beginner/ Intermediate) preferredPreferred Qualifications/ SkillsLearning agility – be willing to learn new skills and adapt to an innovative platformAnalytical mindsetExcellent written, verbal communication and presentation skills – EnglishStrong problem-solving skills to work effectively in a team environmentInternal / external stakeholder managementReporting and escalation handlingOutstanding collaboration and interpersonal skillsSelf-learning and developmentExcellent MS office skills – Intermediate Excel skills (v-lookup, h-lookup, pivot, macro-creation), mail merge, dashboard creation and presentation skills, etc.Why join Genpact?Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovationMake an impact – Drive change for global enterprises and solve business challenges that matterAccelerate your career – Get hands-on experience, mentorship, and continuous learning opportunitiesWork with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every dayThrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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