Customer Services Specialist
- Uttarakhand
- Permanent
- Full-time
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.Job DescriptionRoles and Responsibilities
- Technical: Maintaining all models specific to Multi-Modality Imaging Equipment in the assigned area. Total system level troubleshooting on complex multi-symptom problems
- Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers
- Business growth: Assists in the growth and direction of business in his/her geographic area
- Productivity: Responsible for Warranty and PMS contract cost control
- Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts
- Installation: Plays a leading role in complex and multifunctional rooms
- Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement
- Assists in account sales visits; helps train others where necessary; identify sales opportunities and communicate to account team.
- Incumbent will be based out of Dehradun (Uttarakhand)
- Bachelors/ Diploma degree in Electrical & Electronics Engineering, Biomedical Engineering, Instrumentation Engineering, or related field and 8+ years of experience in servicing medical equipment's like CT, PET CT, MRI, Nuclear Medicine and Ultrasound
- Experience interfacing with both internal team members and external customers as part of a solution-based service process
- Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
- Ability to be available after-hours and/or work a rotating on-call schedule, including weekends
- Strong oral and written communication skills. Ability to document, plan, market, and execute programs
- Candidate has to be flexible to work in any location that's assigned to him/her depending on business requirement.
- Sought by others for guidance and advice. Proficiency in English.
- Ability to work independently with minimum direction
- High work standards and quality
- Initiative and motivation. Plans and organizes work effectively
- Excellent communications, listening and interpersonal skills
- Strong Customer skills: deals tactfully and effectively with differences of opinion, influences rather than directs