Sr Customer Service Executive - Global Network Operations
Tata Communications
Pune, Maharashtra
Permanent
Full-time
23 days ago
Broad outline of the Role Purpose - Broad objective of the role Size and Scope of Role - No. of direct reports Size and Scope of Role - Total team size Minimum qualification & experience . Managing Teams Direct Routing infrastructure of customer. . Manage Endpoints like SBC, gateway, Meeting room endpoints. . Working on reported tickets and maintaining SLA. . Working on any issues reported by customer and responding emails. . Monitoring the service, identifying, and fixing the issues proactively. . Reporting and handling customer call for review of service. . Knowledge and experience on SIP and telephony devices. . Good understanding of Microsoft Teams . Good understanding of VOIP devices. . Knowledge and experience in managing SBCGateways. . Managing Teams Direct Routing. . Managing Microsoft Teams Room Systems. . Managing Teams Direct Routing infrastructure. . Managing devices like Ribbon/Audio Codes SBC. . Managing Teams Meeting room (Polycom devices). . Knowledge on protocols like SIP, H.323. . Experience in supporting of Microsoft Teams Service. Other knowledge/skills . Good communication and customer handling skills. . Good Email writing and documentation skills. . Quick Learner. Key Responsibilities Technical Competencies Knowledge / Skills
